Senior Personal Injury Paralegal /Legal Assistant - Hybrid

Senior Personal Injury Legal Assistant / Paralegal Do you have a passion for helping others and working in the legal field? Do you thrive in a collaborative work environment where your experience and skills make a real difference? If so, CR Legal Team is searching for a Personal Injury Legal Assistant/Paralegal to join our TEAM. About Our Team At CR Legal Team, our Brand Promise is to "Stand Up For You" by staying true to our Mission to provide "Whole-Person Legal Care™" and by following through with our Core Values to "Care Like Family, Listen To Learn and Do What's Right." We welcome and celebrate diversity of thought and action within our organization. Every voice plays an important role in the success and wellbeing of our Team. What's in it for you? Inclusive and diverse working environment Hybrid work arrangement Positive and team-driven culture Personalized development plans to support your career growth Innovative technology and case management systems Competitive Pay Medical Plan Options, including a zero-dollar premium High-Deductible Health Plan for employee-only coverage Dental Plan Option Vision Plan Option Virtual Healthcare Access Health Savings Account and Flexible Spending Account Options 401k plan with an employer match Disability Insurance Options, with employer-paid Long-Term Disability Life Insurance Options, with employer-paid Basic Life Insurance 11 Company paid holidays Paid Time-Off Employer-paid Employee Assistance Program Perks at Work – Team Member Discount Program Employer-paid Benefits Assistance/Advocacy Program Pay Range: $19.00 to $24.00 per hour Responsibilities Ability to multi‑task and effectively communicate, problem‑solve and handle tasks efficiently and professionally with all TEAM members and the public, with adaptability to diverse internal and external clientele. Maintain strict confidentiality of all client information in accordance with attorney‑client privilege and applicable state and federal privacy laws, while avoiding the unauthorized practice of law. Handle sensitive client data, case details, medical records, and communications with the utmost discretion and professionalism. Understand and adhere to ethical obligations regarding confidentiality, including proper storage, transmission, and discussion of client matters only in secure settings and with authorized personnel. Comply with firm policies on data security, and document retention protocols. Understands and complies with company policies and procedures. Must work in‑office as scheduled to meet with clients, collaborate with teammates, attend training sessions, and/or participate in other events. Be proficient in utilization of available technology including case management software, computers, databases, portals, and other software needed to successfully manage cases. Maintain excellent customer service and interface with clients, providers, and team members according to policies and procedures. Prepare documents, including but not limited to medical summaries, claims correspondence, and potentially pleadings, for attorney approval. Interface with clients on non‑legal issues relating to the management of client’s case; refer legal issues to the appropriate attorney(s). Assist attorney(s) with written and verbal communications with adjusters and clients. Conduct preparation for legal proceedings; submit appropriate information and legal forms/documents to the appropriate organizations; understand forms and procedures necessary to properly handle client’s case as instructed by the appropriate attorney(s). Effectively communicate with clients to uncover pertinent information and data to include updated treatment status, medical information that could impact the case, changes in work status, and records information per operating procedure. Notify the attorney of any changes, new information, concerns, or issues. Demonstrate effective critical thinking and problem‑solving skills to optimize case management. Investigate, reason, and collect pertinent information in situations where only limited information may be available. Collaborate with appropriate attorney(s) and other team members to effectively handle client cases, including identification of relevant facts and issues to achieve optimal results for clients. Gather, process, and organize incoming medical records, bills, and other case‑related documents in a timely manner per procedure. Notify the attorney when pertinent records and/or information is received and complete any associated tasks as needed. Utilize, manage, and properly complete assigned tasks per procedure. Process and review mail daily for additional information pertinent to case(s); document any pertinent information and advise the appropriate attorney(s) when received. Confirm balances and expenses; prepare the appropriate settlement documents for review by the attorney(s). Interface with other team members to achieve office and departmental goals; may provide backup to other team members, including but not limited to client meetings and video conferences. Willing to train, mentor, and guide less‑experienced team members when appropriate and/or requested. Experience 3 plus years of prior Legal Assistant, Paralegal, or related experience. Preferred (not required): Bachelor's degree and/or Certification Bilingual (English/Spanish) Experience with the Litify Case Management Platform Qualifications Exceptional client advocacy. Ability to work independently and as part of a collaborative TEAM. Excellent written and verbal communication skills. Proficiency in case management and other relevant software. Utilize and manage internal and external resources appropriately. Equal Opportunity Employer CR Legal Team is an Equal Opportunity Employer. Background checks will be conducted on all final candidates for employment. #J-18808-Ljbffr