US Associate Director of Respiratory Patient Experience

Job Title: US Associate Director of Respiratory Patient Experience | Location: Cambridge, MA Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. Role Overview The US Associate Director of Respiratory Patient Experience is a strategic contributor responsible for supporting the design and execution of the end‑to‑end patient journey across the respiratory portfolio. The role focuses on implementing patient‑centric marketing initiatives, precision engagement tactics, and omnichannel strategies. The AD will apply data‑driven insights, behavioral analysis, and human‑centered design principles to collaborate with cross‑functional teams in delivering measurable improvements in patient outcomes and experience through intervention strategies. Reports to the Head of Respiratory Patient Experience. Key Responsibilities Patient Experience Implementation & Optimization Support comprehensive, data‑driven experience and journey mapping to identify unmet needs, pain points, and critical decision moments. Conduct root‑cause analysis of patient segment challenges to inform targeted intervention design. Collaborate with brand product strategy team, R&D, Medical, Market Access, Patient Support Services, and Digital teams to execute unified journey initiatives. Monitor patient KPIs and contribute to success measurement frameworks for continuous improvement. Implement customer experience design best practices across marketing initiatives. Coordinate field immersion and insight programs to maintain patient‑centricity. Support alliance cross‑functional planning and execution activities. Contribute to patient forum operations and engagement. Execute franchise patient ambassador program activities. Data‑Driven Strategy Execution Apply data fluency and performance mindset to daily operations. Use real‑time data and predictive analytics to optimize engagement strategies. Execute test‑and‑learn experiments across marketing initiatives. Apply behavioral science analytical frameworks to identify drivers and barriers across patient segments. Omnichannel Strategy Implementation Execute next‑generation omnichannel tactics in partnership with marketers and US GTMC. Collaborate with Digital and GTMC teams to activate personalized content across channels (email, rep‑triggered, paid media, etc.). Develop digital and omnichannel proficiency through hands‑on execution. Precision Patient Engagement Implement AI‑powered, behaviorally informed strategies for patient acquisition and engagement. Apply behavioral science principles to targeting and messaging execution. Design and implement evidence‑based interventions tailored to identified patient segment challenges. Retention & Adherence Execution Execute behavioral design initiatives to maximize adherence drivers and minimize barriers. Collaborate closely with Public Affairs, Patient Advocacy, and Patient Support Services. Translate behavioral root‑cause findings into structured intervention strategies that address specific experience gaps. Market Intelligence & Innovation Contribute outside‑in thinking through competitive analysis and external trend monitoring. Track emerging developments in patient experience, digital health, and engagement strategies. Experience Design & Content Development Execute human‑centered design initiatives to enhance touchpoint experiences. Develop and optimize non‑branded value content. Ensure experience design decisions are grounded in behavioral evidence and patient segment insights. Qualifications Education: Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or similar) preferred. Experience: 7+ years in pharmaceutical or healthcare industry, with experience in patient experience, marketing, or access functions. Respiratory therapeutic area experience is an asset. Key Proficiencies: Strategic thinking and cross‑functional collaboration; Journey mapping and behavioral insight application; Omnichannel and digital marketing execution; Data analytics and performance measurement; Human‑centered design and experience optimization; Strong communication and stakeholder management skills. Salary range: $148,500.00 – $214,500.00. Compensation determined commensurate with demonstrated experience. Employees may be eligible to participate in company employee benefit programs. Additional benefits information can be found through the link. Sanofi Inc. and its U.S. affiliates are Equal Opportunity andAffirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, affectional or sexual orientation, disability, veteran or military status or liability for military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #J-18808-Ljbffr Sanofi