System Integration Specialist

About T-Metrics T-Metrics enables partners, providers, and enterprises to deliver orchestrated, outcome-rich conversations at scale. As a Communications Experience Orchestrator, T-Metrics combines real-time AI, intelligent routing, and direct control of its global carrier network to power secure, scalable solutions across unified communications, collaboration, contact center, messaging, and customer engagement. Our platform enhances service quality and customer experience through live transcription, sentiment detection, and network-aware automation - helping providers manage both performance and personalization in real time. With orchestration across every communications layer - including voice provisioning, FedRAMP-aligned compliance, SMS/MMS routing, call recording, and CX workflows – T-Metrics enables secure, high-performance connectivity and engagement across global markets and cloud-hybrid infrastructures. T-Metrics is ISO 27001:2022 certified and operates globally across the United States, Canada, UK, and EMEA. We are built on a partner-first model that supports MSPs, resellers, and enterprise platforms with the agility, security, and insight to scale customer experiences anywhere. Learn more at We are currently looking for a Systems Integration Specialist to lead the strategic expansion of our telecommunications and cloud communications portfolio within the public sector. This high-impact leadership role requires a deep understanding of the unique procurement cycles and regulatory requirements of federal agencies, state and local governments, and educational institutions. You will be responsible for driving revenue through the sale of Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solution, ensuring our technology empowers government entities to better serve their constituents. ESSENTIAL DUTIES AND RESPONSIBILITIES Key Responsibilities Preparation for customer installations Database setup and settings Call flow Media routing Website installation and configuration Travel to customer premises to install products, troubleshoot escalated issues, and/or perform customer training On-Call Rotation All SIS roles (when deemed ready by management) participate in the after-hours support of our customers per the After Hours Support Calls policy Work assigned special projects based on company needs and your skill Provide training and implementation of our systems, both hands-on and remote Accountability for the ultimate success of the Responsibility for the overall configuration of our Documentation of system post-installation. This includes Visio diagrams, knowledge-base documentation, service desk documentation, and a handoff process for the T-Metrics Support team Required Qualifications Education: CS / CIS / MIS / IT Degree Bachelor's or Associate's Degree 2+ years of IT work experience specifically working on servers, cloud systems, contact centers and SaaS SIP SSCA certification, any Microsoft certificates, AWS/GCP/Azure certificates, or any certificates for a VoIP/Contact Center product/service 5+ years experience in IT specifically working on servers, cloud systems, contact centers, and 2+ years experience working with and troubleshooting VoIP Network+ certification is also a plus Preferred Skills Enjoy working in a team-based, growth-orientated, high-energy environment VoIP troubleshooting and understanding of Familiar with Data structure (SQL queries + data types) Server installation/troubleshooting Coding / Scripting experience Networking/Routing Customer Service Project Management Strong problem-solving and analytical skills Windows and Linux server installation and configuration Knowledge of technical and user-related aspects of a personal computer environment Visio diagrams T-Metrics is an Equal Opportunity Employer committed to a diverse workforce. Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity, or any other characteristic protected by law. #J-18808-Ljbffr T-Metrics, Inc.