Lead or Senior PMO - program management

**ONLY FOR CANDIDATES LOCAL TO SAN FRANCISCO, CA AND NEARBY LOCATIONS, THIS ROLE IS HYBRID***

Req Title: Lead or Senior PMO - program management

Reporting To: Director of Business Operations

Location: San Francisco Bay Area - Hybrid

Rate: 70 to 90 hourly

Top things looking for: 

Experience with facility infrastructure, setting infrastructure, PMP process 

Facility Management

Infrastructure Management

Job Summary

The Consultant, Production Cycle & PMO for Operational Excellence is a senior individual contributor and certified Lean Six Sigma for Service Master Black Belt who provides enterprise expertise in strategic process optimization, quality assurance, and operational efficiency. This role leads complex, cross-functional initiatives through subject-matter expertise, facilitation, and influence. The Consultant establishes scalable PMO and quality practices, advises senior leaders, and delivers measurable improvements in client experience, cost efficiency, risk management, and service delivery across matrixed real estate and facility management environments.

Essential Duties and Responsibilities

Strategic Advisory & Operational Excellence (30%)

• Shape and advance enterprise-wide operational excellence strategies aligned with corporate objectives and client commitments.
• Serve as a principal advisor and subject-matter expert for quality, efficiency, and continuous improvement priorities within the business plan.
• Establish and drive key performance indicators (KPIs) and service level agreements (SLAs) across production cycles, ensuring consistent delivery of excellence.
• Develop executive-ready reporting and recommendations on operational performance, risk mitigation, and improvement initiatives.
• Champion a culture of innovation, quality, and continuous improvement across all operational functions.

Lean Six Sigma for Service Excellence (25%)

• Apply Lean Green Belt and above expertise in Lean Six Sigma for Service methodologies to identify, prioritize, and execute high-impact improvement projects.
• Guide the application of Voice of Customer (VOC), DMAIC (Define, Measure, Analyze, Improve, Control), and DFSS (Design for Six Sigma) frameworks to drive process redesign and optimization.
• Utilize advanced quality tools including FMEA (Failure Mode and Effects Analysis), control charts, process capability analysis, and root cause analysis to eliminate defects and variation.
• Design and implement Lean tools such as value stream mapping, 5S, Kaizen events, and waste elimination strategies to streamline production cycles.
• Define and mature quality assurance frameworks, governance practices, and compliance standards that promote PMO excellence.
• Develop and steward a Project Excellence Program encompassing QA/QC audits, process compliance, benefits realization, and continuous improvement protocols

Process Governance, Documentation & Standardization (20%)

• Establish standards and provide expert guidance for the creation, optimization, and maintenance of process documentation, standard operating procedures (SOPs), and work instructions.
• Facilitate the development and refinement of RACI matrices (Responsible, Accountable, Consulted, Informed) to clarify roles, responsibilities, interfaces, and decision authority.
• Apply Lean principles to simplify and standardize process documentation, driving out non-value-add steps and making the overall process faster, better and cheaper.
• Ensure all documentation adheres to industry best practices, regulatory requirements, and client specifications.
• Implement document control systems and version management protocols to maintain accuracy and accessibility.

Influence, Coaching & Capability Building (15%)

• Coach project leaders, process owners, and PMO professionals in quality assurance, governance, and continuous improvement practices.
• Lead cross-functional work through influence, facilitation, and technical credibility; align stakeholders around shared outcomes, decisions, and accountabilities.
• Build and sustain a PMO community of practice that promotes collaboration, knowledge sharing, reusable standards, and professional development across regional teams.
• Foster an inclusive, solution-oriented environment that enables effective partnership and adoption of new practices.
• Design and deliver Lean Six Sigma training, mentoring, and certification pathways for stakeholders and practitioners.

Technology & Innovation (10%)

• Assess and recommend technology solutions that improve operational efficiency, service quality, scalability, and business value.
• Partner with business and technology teams to define tools, platforms, data, and training requirements that support superior client experiences.
• Leverage data analytics, automation, and digital transformation to optimize production cycles and decision-making.
• Monitor technology adoption metrics and drive continuous improvement in system utilization.

Qualifications  Minimum Required

Certification: Minimum Lean Six Sigma Green Belt required; complementary certifications in project management, change management, or ISO standards preferred.

Experience: Minimum 10 years of progressive experience in operations, quality assurance, PMO governance, process improvement, or related disciplines within large, complex organizations.

Industry Expertise: Significant experience in corporate real estate, facility management, or related professional services environments preferred.

Influence: Proven success leading complex, geographically dispersed, cross-functional initiatives without direct authority. 

Process Improvement: Demonstrated success implementing Lean and Six Sigma methodologies in large, matrixed organizations with documented financial results.

Technical Skills: Proficiency in statistical analysis software (Minitab, Sigma XL), Microsoft Office Suite, project management platforms, and process mapping tools (Visio).

Knowledge, Skills & Abilities 

Strategic Perspective: Ability to translate business strategy into actionable operational excellence roadmaps, standards, and initiatives. 

Analytical Excellence: Advanced statistical and analytical capabilities; ability to interpret complex data sets and drive data-informed decision-making.·

Change Leadership: Expert facilitator and consensus builder who creates stakeholder commitment and sustains adoption across organizational levels.

Professional Presence: Strong professional presence with ability to build confidence quickly with C-suite leaders, clients, and cross-functional teams.

Communication: Exceptional written and verbal communication skills; ability to present complex technical concepts to non-technical audiences.

Agility: Self-starter who thrives in ambiguity and can adapt quickly in fast-paced, dynamic environments.

Collaboration: Proven ability to develop and cultivate relationships with internal and external stakeholders, including Corporate Real Estate Strategy & Services (CRESS) coworkers, vendors, and cross-functional teams.

Emotional Intelligence: High EQ with demonstrated ability to deliver excellent client experiences and foster inclusive team cultures.

Business Impact & Scope

Financial Impact: Develop business cases, validate benefits, and advise initiative owners responsible for significant operating budgets and cost-savings targets.

Portfolio Impact: Lead or advise a portfolio of high-value, enterprise-wide operational excellence and PMO initiatives.

Organizational Scope: Influence multi-functional teams, process owners, and senior stakeholders across multiple geographic regions.

Planning Support: Provide analysis and recommendations for capital planning, operating plans, and zero-based budgeting activities as required.

Physical Work Requirements and Conditions

• Ability to work in a fast-paced, demanding environment.
• Occasional travel required (up to 25%) to regional offices, client sites, and industry conferences.
• Standard office environment with flexibility for remote/hybrid work arrangements.