Budtender/Reception - Part Time

Job Description

Job Description

The Fire Station, LLC

The Fire Station (TFS) operates as a series of Marijuana Establishments within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry. As a Marijuana Retail Establishment, our operations involve welcoming customers 21 + years of age into our establishment to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience. 

Job Title: Budtender/Reception - Part Time

Job Description 

Roles - Receptionists are the first point of contact for customers when they enter the facility. They greet customers, gather the required information, and grant them access into the budroom.  Budtenders perform the core interaction with the customers, the salesperson of cannabis products. Budtenders and receptionists are knowledgeable about a variety of cannabis products, and can provide detailed descriptions and explanations of products to customers. Budtenders help customers find products specific to their needs and perform sales transactions, while restocking products on the sales floor as necessary.

Responsibilities 

• Welcoming and greeting new customers in a thoughtful and polite manner
• Answering phone calls, responding to emails
• Stay updated on current available products for sale within the facility and general cannabis knowledge such as purchase limits to answer general questions from customers
• Must thoroughly check ID’s to make all customers are of legal age, permit entrance onto the sales floor
• Responsible for properly completing sales transactions, recommends products to customers
• Utilizes the point of sale (POS) system to complete transactions
• Monitors product quantities, labeling, and restocking activities
• Responsible for assisting with facility compliance by following rules and standards with inventory restocking and completing transactions
• Ensure that products being sold to customers match the METRC and related tracking information associated with that product.  
• Collecting and counting cash; identifying potential fraud cash bills 
• Responsible for keeping the budroom display shelves and workspace clean and presentable for customers including general cleaning procedures, i.e. mopping, sweeping, vacuuming.
• Complete and sign required checklists for end of shift duties, including sanitation and facility upkeep
• Occasionally asked to train new TFS staff on policies, procedures, and job shadowing 

Required Skills/Abilities 

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical, mathematical and problem solving skills
• Strong leadership skills
• Ability to prioritize tasks
• Works well under pressure and deadlines, ability to multitask
• Must be able to remain calm and collected in a busy retail environment
• Must have excellent cash handling abilities
• To guide customers through the customer service experience in its entirety which includes check in, sales, product selection, and checkout process 
• Ability to bend and stand while reaching below and above counter-height for products
• Ability to move frequently around the sales floor to the checkout with a customer and pack up their products

Education & Experience 

• Must have adequate cannabis product knowledge
• Must have at least 1 year of experience in a retail or similar setting 
• Must have 1 year experience using POS systems
• High school education required, higher education preferred

Work Environment 

• State & Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan’s Department of Licensing and Regulatory Affairs (LARA) and Cannabis Regulatory Agency (CRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with such rules and regulations, employees are required to follow all policies created and enforced by and within TFS facilities.
• Prolonged periods standing at a sales counter and working on a computer
• May have to perform job duties outside of the facility in potentially inclement weather if offering curbside services

Job Requirements

• Must be at least 21 years of age 
• Must have NO felony convictions
• Satisfactory background check
• Valid form of government issued photo identification 
• Must be able to lift 20 pounds

Work Schedule

• Between 20-29 hours per week, shifts may vary
• Retail locations are typically open between the hours of 8 am to 9 pm 7 days a week including most holidays.  

Classification

Part Time Non-Exempt

Salary/Wage & Benefits

Pay starting at $15.00 per hour plus tips 

Non-Exempt Part Time employees are eligible for the following benefits on the first day of employment:

• Paid Time Off (PTO) Accrual
• Voluntary Life Insurance Options 
• 401(k) plan with up to a 3% company match
• Employee Assistance Program
• Voluntary Pet Insurance Options
• Employee Discounts and Recognition Programs

EOE Statement: TFS is committed and proud to be an equal opportunity employer. TFS does not discriminate against race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or veteran status of any qualified applicant. TFS is fully compliant with all fair employment practices and strives to create a diverse, unbiased work environment.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. 

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