Global Lead, Collaboration Engineering

Full-time

FUJIFILM Biotechnologies

Position Overview
Fuel the future of how FLBG collaborates. Business Technology & Digital Solutions is accelerating digital transformation across FUJIFILM Biotechnologies, and we're seeking a visionary, execution-focused leader to own our global collaboration platforms and experience. As the Global Lead, Collaboration Engineering, you will set the global strategy, govern standards, and scale secure, compliant, and high-performing collaboration services across regions-driving adoption and impact for every employee.
This is a high-impact role with executive visibility, global scope, and a mandate to transform how we work together across Microsoft 365, Teams (including telephony), SharePoint, OneDrive, mobility, and AV/meeting room experiences.
Company Overview
The work we do at FUJIFILM Biotechnologies has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people's lives.
Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:
Job Description
Your Impact
Define and own the global collaboration strategy and standards across FLBG
Lead a high-performing global organization of engineers, SMEs, and strategic partners
Drive platform excellence across Microsoft 365, Teams (collaboration + telephony), SharePoint Online, OneDrive, AV, and meeting room technologies
Accelerate adoption through user enablement, automation, and self-service
Ensure service reliability, security, and compliance in highly regulated environments (GxP)
Provide data-driven insights, executive dashboards, and continuous improvement
What You'll Do
Collaboration Strategy & Global Governance (25%)
Define and own the global Collaboration strategy
Establish global standards for:
Microsoft 365 ecosystem (Teams, SharePoint, OneDrive)
AV/meeting room platforms and telephony
External collaboration and file sharing governance
Build and govern operating models aligned with ITIL, GxP, and corporate policies
Define KPIs, SLAs, and service maturity models; ensure audit readiness and regulatory compliance
Global Leadership & Organizational Development (20%)
Lead and develop a global Collaboration organization (engineering, SMEs, vendors)
Define capability roadmap and organizational structure; build a high-performance, service-oriented culture
Act as senior escalation point for collaboration services
Drive cross-functional alignment across BT&DS, Service Desk, IAM, Security, and Infrastructure
Platform Ownership & Architecture (20%)
Own global architecture for Microsoft 365 services; Teams (collaboration + telephony); SharePoint Online & OneDrive; AV, meeting rooms, and conferencing tech
Govern platform configuration, lifecycle, and adoption
Define standards for:
Workspace governance (Teams lifecycle, permissions, external sharing)
Telephony (call queues, voice policies, dial plans)
AV room design and global standards
Drive automation, self-service, and user enablement
Service Experience, Adoption & Performance (15%)
Ensure high availability and performance of collaboration services
Define and track user experience metrics (adoption, CSAT, call quality, usage)
Lead global adoption and enablement programs; partner with Service Desk to improve supportability and reduce tickets
Drive proactive problem management and continuous improvement
Security, Compliance & Risk Management (10%)
Ensure compliance with security policies and regulatory requirements (GxP)
Govern external sharing policies, data protection and retention, and identity integration with Azure Entra
Collaborate with Cybersecurity on conditional access and related controls
Ensure audit readiness for collaboration services
Vendor, Financial & Continuous Improvement (10%)
Own vendor strategy (Microsoft, AV vendors, telephony providers)
Manage budgets and cost optimization initiatives
Drive continuous improvement through analytics and automation
Provide executive-level reporting and dashboards
Minimum Education Requirements
Bachelor's degree in Computer Science, Business Administration, Engineering, or related field
Master's degree preferred (especially for global leadership roles)
Minimum Experience Requirements
15+ years of experience in IT, Digital Workplace, or Collaboration services
5+ years in global leadership roles (direct or matrix leadership)
Proven experience owning global platforms/services (M365, Collaboration, AV, Telephony)
Experience in highly regulated environments (GxP)
Strong understanding of service ownership, governance, and operating models
Important Positioning
Not required to be hands-on, but must have deep conceptual understanding of:
Microsoft 365 ecosystem
Teams & telephony
SharePoint, OneDrive, and file services
AV/meeting room technologies
Mobility and integration with endpoints
Knowledge & Skills
Strategic & Leadership
Define and execute global digital workplace/collaboration strategies
Strong stakeholder management (engineers to executives)
Organizational design and team scaling
Financial governance and vendor management
Data-driven decision making
Collaboration Platform Expertise (Conceptual & Governance)
Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange)
Teams telephony and collaboration governance
AV/meeting room ecosystems and standards
Identity integration (Azure Entra)
High-level understanding of automation and API-driven platforms
Service Management & Operations
Strong ITIL knowledge (Incident, Problem, Change, Service Design)
Experience defining SLAs, KPIs, and service models
Global service delivery and support integration
Compliance & Regulatory
Experience working in GxP/GAMP environments
Understanding of validation, audits, and risk management
Behavioural Competencies
Strong leadership presence and communication skills
Ability to operate in complex, global environments
Outcome-driven and structured mindset
Strong collaboration and influencing skills
Service-oriented leadership with a focus on user experience
Why This Internal Role
Shape how our global teams connect, collaborate, and deliver outcomes
Lead platform strategy and adoption with enterprise-wide visibility
Build and scale a world-class collaboration engineering organization
Deliver measurable impact in a complex, highly regulated, and innovative environment
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on us.fitly.work).

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Vacancy posted 2 days ago

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