Field Services Support Specialist

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Role Accountabilities

· Evaluate and process warranty requests, replacements, and claims, expediting as necessary

· Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

· Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

· Track monthly warranty costs for assigned business unit and report to manager

· Prepare and issue Service Advices for trouble shooting to clients and field engineers

· Maintain current safety qualifications and comply with company and client safety requirements

· Resolve supplier product failures in a timely and cost-effective manner

· Respond to client issues outside of standard business hours when necessary

· Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

General Employee Accountabilities

· Bring full effort to bear on tasks assigned by manager

· Give manager best advice

· Give earliest notice when work cannot be delivered as specified

· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

· Comply with all Company policies, practices, and procedures and all regulations and laws

· Recommend viable improvements proactively

· Ensure effective utilization of business tools and processes