IT Support Technician - Tier 1

Ampera Clean Energy Location: On-site — Palm Beach Gardens, FL 33418 Type: Full-time Reports to: Director of IT & AI Works closely with: IT Director and Infrastructure & Security Engineer (escalations) About the role Ampera is a nuclear / small modular reactor company, and we're growing fast. Our IT team keeps a busy, on-site engineering organization productive while maintaining a strong, security-conscious IT environment. We're hiring a Tier‑1 IT Support Technician to be the friendly first point of contact for day-to-day IT. What you'll do Own the day-to-day ticket queue and provide first‑response support. Run new‑hire onboarding logistics including device setup and day‑1 support. Handle offboarding and device collection. Support printers, peripherals, meeting rooms, and Teams‑room A/V. Provide end‑user support for passwords, MFA, applications, Windows, and macOS. Manage hardware inventory and asset tracking. Document procedures and maintain runbooks. Follow IT security procedures and elevate appropriate issues. What you bring 1–2 years in helpdesk or desktop support (or equivalent training/certification). Comfort troubleshooting Windows, macOS, printers, and peripherals. Experience with a ticketing system. Strong customer service and communication skills. Reliable on‑site presence and ability to handle IT equipment. Attention to detail and adherence to security procedures. Nice to have (not required) Basic familiarity with Microsoft 365, Entra, or Intune. CompTIA A+ / ITF+ or similar certification. Experience in a regulated or security‑conscious environment. Interest in infrastructure and security career growth. What success looks like (first 90 days) Own the ticket queue and onboarding logistics. Ensure new hires are productive on day one. Maintain accurate asset records. Document recurring issues as reusable runbooks. Additional details Full-time, on-site position in Palm Beach Gardens. Employment contingent on successful background screening. Compensation range to be set with HR/Finance. Ampera Clean Energy is an equal opportunity employer. #J-18808-Ljbffr