Sales Support Representative 1

Position Details Position: Sales Support Representative 1 Location: Stuart, FL Duration: 12 Months Contract Total Hours/Week: 40.00 Hours: 8:30 AM – 5:00 PM (4 days) & 10:30 AM – 7:00 PM (1 day) OR 9:00 AM – 5:30 PM (4 days) & 10:30 AM – 7:00 PM (1 day) Position Purpose Obtain the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance. Primary Duties and Responsibilities Professionally contact physician office staff via phone, fax, and/or e-mail to obtain medical documentation. Develop and maintain knowledge in medical supplies and/or insurance guidelines. Identify and professionally resolve customer service related issues. Work in conjunction with Sales Ops to identify and support customer service initiatives as defined by company goals and objectives. Meet or exceed daily, weekly, and monthly inbound or outbound call goals in conjunction with sales productivity measurements communicated by direct supervisors. Adhere to phone activity/compliance standards including Medicare guidelines, HIPAA, ACW, and minimum call volumes. Track daily production and submit daily sales logs to direct supervisor. Work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate. Ancillary Duties and Responsibilities Foster positive interactions for physician office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long‑term working relationships. Maintain a positive work atmosphere that embodies Liberator’s philosophy: professional excellence, teamwork, and integrity. Perform other duties and tasks as assigned. Reporting Relationship Responsibilities No supervisory responsibilities. Provides work direction only. Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge. Minimum Requirements or Qualifications Must be able to perform each essential duty satisfactorily. Requirements listed are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience High School Diploma or general education degree (GED). One to two years of related experience and/or training; or an equivalent combination of education and experience; or 6–12 months of prior experience with LMS with a performance level of meets expectations. Skills Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. Language proficiency as required. Math Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills. Reasoning Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within workflow processes and reason against outside factors. Computer Knowledge of Microsoft Office Applications, Access, or other database software. Telecommunications Ability to utilize or knowledge of call center telecommunications software. Licensure or Certifications Required No certifications required. Work Requirements Ability to work some evening shifts, weekends, and overtime as needed. Physical Demands The physical demands described are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to walk, sit; use hands to finger, handle, or feel, and talk or hear. Occasionally required to stand. Must occasionally lift and/or move up to 10 lbs. Work Environment Work environment characteristics are representative of those an employee encounters while performing the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Task performed in a temperature‑controlled office environment under normal office conditions. Noise level is usually moderate. Minimal exposure to hazards or physical risks, following basic safety precautions. Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid‑level, and entry level management staff may assign additional duties and responsibilities as needed. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related duties requested by their supervisor in compliance with Federal and State Laws. #J-18808-Ljbffr MillenniumSoft Inc