Technical Sales Support Specialist

Position Overview At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Operations Manager. Location: Onsite in Lake Mary, FL. Your role and responsibilities Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end‑to‑end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. Qualifications for the role Bachelor's Degree and 5+ Years of Experience or equivalent years of experience. Electrical, grid and/or switchgear experience is preferred. Ability and willingness to travel up to 30% of the time, including international travel. Candidates must already have work authorization that would permit them to work for ABB in the US. Benefits Life insurance Parental leave Paid holidays Short term disability Long term disability 401(k) Employee discount Choice between two medical plan options: Copay Plan or High Deductible Health Plan with a Health Savings Account. Choice between two dental plan options: Core and Core Plus. Vision benefit. Company paid life insurance (2X base pay). Company paid AD&D (1X base pay). Voluntary life and AD&D – 100% employee paid up to maximums. Short Term Disability – up to 26 weeks – Company paid. Long Term Disability – 60% of pay – Company paid. Ability to buy‑up to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance). Paid Parental Leave. Employee Assistance Program. Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption. Employee discount program. Retirement 401k Savings Plan with Company Contributions. Employee Stock Acquisition Plan (ESAP). Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. Equal Employment Opportunity ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at View phone number on click.appcast.io. Protected veterans and individuals with disabilities may request a reasonable accommodation. Please call an ABB HR Representative at View phone number on click.appcast.io or email View email address on click.appcast.io. Resumes and applications will not be accepted in this manner. Apply Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe. #J-18808-Ljbffr