Customer Service Representative

Job Description

Job Description

Quality Distribution, LLC., a leading Third-Party Warehouse and Distribution Company based in Utah, is immediately seeking a full-time Customer Service Representative to join our customer support team. We are conveniently located just 2 miles West of the Salt Lake International Airport.

We offer an excellent benefits package, including medical, dental, vision, life insurance, gym reimbursement, EAP, Paid Time Off, and a company-matched 401K. We are proud of our strong client and employee-focused culture, and we believe in Putting People First every day. Our schedule is Monday - Friday 8am - 4:30pm. We enjoy and are proud of what we do... but we also take weekends and holidays off and value time with our families and friends.

Responsibilities:

1. Customer Relationship Management:
   • Act as the primary contact for assigned customer accounts.
   • Process and invoice customer orders accurately and promptly following customer-specific instructions.
   • Provide exceptional customer support, addressing inquiries and managing expectations.
   • Maintain regular communication with warehouse management for to ensure overall day-to-day objectives are met.
2. Inventory Management and Administration:
   • Monitor and manage inventory levels for accuracy and availability.
   • Perform accurate data entry and maintain up-to-date records.
   • Collaborate with warehouse management to optimize inventory control.
   • Follow customer-specific instructions and guidelines for order fulfillment.
   • Generate and manage customer invoices with accuracy and timeliness.
3. Administrative Tasks:
   • Perform general office administration duties, including filing and document management.
   • Utilize Microsoft Office programs (Excel, Word, and PDF) for data analysis and reporting.
   • Demonstrate strong typing skills (minimum 45 words per minute).
   • Communicate effectively, both verbally and in writing, addressing customer inquiries.

Qualifications:

• Prior customer service experience. Must be able to work full-time Monday - Friday with a solid attendance record.
• Coachability, reliability, and comfort in a fast-paced office environment.
• Proven ability to deliver high customer satisfaction through exceptional service.
• Strong organizational skills and effective multitasking abilities.
• Proficiency in Microsoft Office programs including Excel, Word, and PDF applications.
• Strong typing skills and computer knowledge.
• Excellent communication and problem-solving skills.
• High School diploma or above.

Desired Qualifications:

• Previous experience in Office Administration, Data Entry, Accounting, Customer Service, or Contract Management.
• Familiarity with logistics, warehousing, or transportation operations.
• Ability to adapt and thrive in a dynamic work environment.

Working Hours: Full-time, Monday-Friday, 8am – 4:30pm.
Benefits: Medical, Dental, Vision, Life, AD&D insurance, EAP, company-matched 401K, PTO
Work-Life Balance: Weekends and holidays off.

If you share our Core Values of Putting People First, Taking Ownership of Every Situation, and Doing the Right Thing Every Time, we look forward to hearing from you!

Note: Remote work is not currently available.