Customer Service Representative

Description JOB SUMMARY: Xperience Ambassadors: What is it we do? EVERYTHING! The job of an Xperience Ambassador is never ending. Our goal is to create a safe and welcoming environment that allows for our guests and staff to focus on the memories that are being created before them. Must be available nights, weekends, and holidays. $16.50 per hour. DUTIES & RESPONSIBILITIES: Work in all ambassador positions including security screening, safety positions, ticket taking, ushers, alcohol response, etc at the Utah Mammoth Ice Center and other SEG properties. Opportunity to work Delta Center events. Understand and exemplify the vision of our department. Make your presence felt in your area. Let our guests know you are a resource for the night. Respond to and resolve concerns while upholding the highest standards of safety and customer service. Being patient and focusing on your customers' needs. Observe and report any suspicious activity to your immediate supervisor or management team. Create as many positive experiences as possible for guests and staff. As an Ambassador of our brand, present a professional, polished appearance. Help create a safe and inviting environment while following NBA and NHL standards. Know how to get help and where to find help - be it an unruly guest, ticketing issue, a medical emergency, a major evacuation, or simply where to find the restroom. Own the responsibility of a clean and safe work environment for employees and guests. Operate with an emphasis on safety for employees, teams, and guests. Protect the reputation of the company Exemplify Delta Center mission and values: transparent, all in, community obsessed, one team, and scrappy Other duties as assigned COMPETENCIES: Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus – Building strong customer relationships and delivering customer-centric solutions. Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. QUALIFICATIONS: Must be at least 18 years of age. Must be able to pass a background check. Ability to work in all areas and sections of the center, according to the needs of the event. Comfortable and willing to rotate through assignments, areas, and sections. Ability to read, understand, and follow instructions. Ability to stay calm and de-escalate in an emergency or confrontational situation. Flexibility to work a variable schedule, including evenings, weekends, and holidays. Ability to communicate optimally with guests and coworkers. Utilize a computer or device with internet access and remain proficient in its use for scheduling and communication purposes. Comfortable screening guests and employees entering the center. Ability to address guests and staff with an Xperience Management emphasis. Must be able to follow verbal and written directions. PHYSICAL DEMANDS: This person must be able to communicate and express themselves both written and verbally This person must be able to observe, inspect, estimate, and assess This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time This person must be able to lift 20 lbs Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io to request an accommodation. Note: The need may arise to revise, supplement, or rescind portions of this job description, and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description. #J-18808-Ljbffr