Associate Sales Coordinator / Customer Service Representative

About the Opportunity Our client is seeking an *Associate Sales Coordinator* to join their growing team. This role serves as a key liaison between customers, distributors, and internal business partners, ensuring a seamless experience from order entry through shipment, invoicing, and issue resolution. This is an excellent opportunity for candidates with strong customer service, business, finance, supply chain, or sales support experience who thrive in a fast-paced environment and enjoy managing multiple priorities. The position offers significant growth potential, with many team members advancing into Supply Chain, Finance, Logistics, and other areas of the organization. Schedule Monday-Friday, 8:00 AM - 5:00 PM Key Responsibilities Serve as the primary point of contact for assigned customer and distributor accounts. Process customer purchase orders, quotations, and sales orders with accuracy and attention to detail. Monitor order status, backlog reports, and shipment timelines to ensure on-time delivery. Coordinate order fulfillment activities and resolve order holds, delays, and discrepancies. Collaborate with Sales, Supply Chain, Logistics, Finance, and Operations teams to address customer needs and improve service levels. Communicate order updates, shipment information, and delivery impacts to customers and partners. Support post-sale activities including invoice reconciliation, billing inquiries, freight claims, returns, and shipment discrepancies. Maintain accurate customer, order, shipment, and invoicing records in SAP, Salesforce, Excel, and other reporting tools. Manage customer cases and documentation while ensuring timely follow-up and issue resolution. Obtain and review freight quotes and assist with shipping coordination and documentation. Support reporting activities and maintain data integrity across multiple systems. Provide exceptional customer service through phone and email communication. Qualifications Associate degree in Business, Supply Chain, Finance, or a related field preferred 1-2 years of experience in customer service, sales support, order management, supply chain, or operations. Experience with SAP and/or Salesforce. Manufacturing customer service experience. Exposure to invoicing, order processing, logistics, or supply chain operations. Why Join? Contract-to-hire opportunity with long-term career potential. Hybrid work schedule with flexibility. Clear career growth paths into Supply Chain, Logistics, Finance, and other business functions. Collaborative team environment with supportive leadership. Opportunity to join a growing organization and gain valuable business operations experience. Job Type & Location Contract position based out of Kohler, WI. This is a hybrid position in Kohler, WI. Pay and Benefits The pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 31, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.