Systems and Eligibility Specialist

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting‑edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FOR The Systems and Eligibility Specialist will perform a variety of routine and complex administrative, technical and professional tasks, analyzing and administering the various components of the employee benefits programs offered to clients, all while maintaining a very high degree of confidentiality. A GLIMPSE INTO YOUR DAY Maintains systems related to client management, enrollment and eligibility throughout year including employee data, rates, eligibility, plan information and contact information. Coordinates and prioritizes activity within the eligibility unit to ensure timely completion of client eligibility updates. Acts as a subject matter expert on eligibility systems. Updates retirement plan trust accounting system as required. Answers all correspondence related to clients’ eligibility in a timely manner. Identifies, researches, and resolves participant benefit issues relative to eligibility and enrollment. Produces and/or reviews invoices for clients who are using outsourcing and administration services. Researches and resolves client billing issues to ensure timely payment of monthly premiums. Assists with managing data within client management system and accounting system, including managing the integration between the two systems. Acts as vendor liaison for commission tracking issues. Uses accounting and commission tracking system for invoicing and billing clients as necessary. Reconciles billing and commissions as requested. Monitors and reviews data completion levels within client management system and provides updates as appropriate. Works with other Relation business units to install and maintain required eligibility systems. Trains new employees on the eligibility systems available to clients. Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best‑in‑class client service experience. Performs other projects, duties, and tasks, as assigned. WHAT SUCCESS LOOKS LIKE IN THIS ROLE A Life, Health and Accident License from state of domicile is required within 90 days of hire and must be maintained thereafter. High school diploma or equivalent required. Minimum 3 years’ experience in the insurance industry or similar industry. Prior customer service experience required. Advanced skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications, such as online benefit enrollment programs and carrier enrollment sites. Prior experience with multiple benefit eligibility and billing systems. Demonstrated ability to handle a high level of calls and other communication in a fast‑paced environment. Working knowledge of the laws and regulations associated with HIPAA. Basic understanding of health insurance plans and enrollment processes including, but not limited to: medical, dental, life, long‑term disability (LTD), short‑term disability (STD), accidental death and dismemberment (AD&D), vision, etc. Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co‑workers, carriers, vendors and others. Ability to work independently with limited daily supervision and to work effectively in a team environment. Ability to function effectively under tight time constraints, consistently meets strict deadlines, prioritize, and handle multiple tasks in a demanding work environment. WHY CHOOSE RELATION? Competitive pay. A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401(k), employee assistance programs, paid time off, paid holidays and more. Career advancement and development opportunities. Salary and Compensation The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Equal Employment Opportunity Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Relation Insurance Services, Inc. - Central