IT Support Analyst

Proxima , part of the global Consulting firm, Bain & Company, have a great opportunity for an IT Support Analyst to be based in our Chicago office for a minimum of two days per week on a hybrid basis . With offices in Chicago, London, Leeds, Cardiff and Dusseldorf, you will be central to the technical support of the US business. Proxima is an established and leading management consulting firm specializing in Procurement & Supply Chain . With our 30 years of great delivery experience, we help the world’s leading brands to solve problems - reducing their spend, increasing cost savings, and optimizing their procurement strategy Responsibilities of the IT Support Analyst The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone. You will respond to queries, diagnoses and isolates problems, and determines and implements solutions working closely with the UK IT team. Managing regional third-party partners to ensure effective and efficient service delivery. Provide first line support to internal users, ensuring timely and effective resolution of IT issues. Respond to requests for technical assistance in person, via phone, and electronically. Diagnose and resolve technical hardware and software issues. Ensure proper recording, documentation, and closure of tickets. Follow standard help desk procedures and Proxima's IT policies and procedures. Provide support for Microsoft Office 365 applications including Outlook, OneDrive, SharePoint, and Teams. Assist with user account setup, password management, and IT inductions. Support email management, including handling quarantined emails and identifying phishing attempts. Provide training on IT security policies and approaches. Support equipment guidelines, ensuring devices are always secured and properly managed. Maintain an understanding of security threats and recommend best practices to users. Ensure data is stored and destroyed in adherence to confidentiality classifications. Ensure the technology in the US office (mainly Audio Visual) is functioning efficiently and coordinate with partners when third-party support as needed. Manage hardware lifecycle of business technology in Chicago, with support from the global IT team. Assist Global IT team with IT Projects/initiatives. Who we’re looking for: Proven experience in an IT support role. Strong knowledge of Microsoft Office 365 applications. Understanding of IT security policies and data protection regulations. Excellent problem-solving and diagnostic skills. Ability to communicate effectively with non-technical users. Attention to detail and strong organizational skills. Customer service-oriented with a proactive approach. Knowledge of Azure, Intune, Autopilot, Group Policy MS operating systems. Android and iOS mobile devices. If you believe yourself to be a great fit for this IT Support Analyst role, please apply! Proxima is an equal opportunities employer and we actively promote an environment that harnesses diversity in the workplace. In particular, we will ensure that no one is disadvantaged, favored, harassed or excluded due to their gender, sexual orientation, race, ethnic origin, age, religion or belief or disability. For more information please contact our recruitment team. #J-18808-Ljbffr Proxima