IT Support Analyst

Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you’ll join us! Compensation: The target salary for this position is $61,500 , consistent with our internal compensation framework. This position is classified as Grade 11, with a full pay range of $53,390.65 to $74,790.83. You are eligible for an incentive bonus up to 5% of your annual salary, prorated based on your start date. Final pay will be determined by your experience, skills, internal equity, and available budget. This role is on site at our Woodridge, IL facility. Required hours are 10am-7pm. Some On call shifts are expected. What We’re Seeking We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end‑user experience by resolving technical issues efficiently and professionally. What You’ll Do (Responsibilities) Provide day‑to‑day technical support for end users, including hardware, applications, and system access issues. Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software. Support employees working in office, manufacturing, and warehouse environments. Escalate complex or unresolved issues to appropriate IT teams. Document incidents, resolutions, and procedures in the ticketing system. Assist with employee onboarding and offboarding activities, including setting up new equipment for the employee onboarding. Monitor network connectivity and work with network providers to resolve outages. Monitor nightly batch schedules and perform basic troubleshooting if issues occur. Support IT projects and initiatives as assigned. What You’ll Need (Qualifications) Associate’s degree in information technology or related field, or equivalent experience. 3+ years of experience providing end‑user and infrastructure technical support. Strong customer service, communication, and organizational skills. Ability to troubleshoot issues independently and follow established procedures. Experience monitoring nightly batch schedules and performing basic troubleshooting. Experience working with network hardware and software. Experience working with network and security administrative processes such as password management. Preferred Experience in food distribution or logistics environments. Experience working in or supporting systems within a unionized workforce environment. Experience supporting multi‑site warehouse operations. Experience supporting ERP and similar software solutions. Experience supporting Blue Yonder Warehouse Management System. Physical Demands and Work Environment Ability to work within an office environment. Must be able to work in a fast‑paced, autonomous environment. Must be able to organize, prioritize, multi‑task, meet deadlines, act professionally, and maintain information confidentiality. Some travel is required. E.A. Sween is proud to offer a comprehensive benefits package designed to support the health, financial security, and well‑being of our team members. Benefits include: Medical, Dental, and Vision Insurance Paid Time Off (PTO) 8 Paid Holidays Company‑Paid Life Insurance 401(k) with Company Match – fully vested after 2 years Short-Term and Long-Term Disability Plans Tuition Reimbursement Employee Recognition Program (Boss Bucks) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr E.A. Sween