Customer Support Specialist

Job Summary

We are seeking a Customer Support Specialist for a temp-to-hire opportunity supporting a growing software customer service team. This remote role is ideal for a technical support professional who enjoys troubleshooting, helping users solve problems, and learning new technology in a collaborative environment.

As a Customer Support Specialist, you will assist customers by phone, email, chat, and text while helping configure accounts, resolve product questions, and improve the overall customer experience. This position offers a stable Monday through Friday schedule, supportive leadership, positive teamwork, and the opportunity to grow your technical support career while making a meaningful impact for customers.

Key Responsibilities

- Provide technical customer support through phone, email, chat, and text channels.
- Troubleshoot software and user issues, guide customers through resolutions, and escalate complex concerns when needed.
- Configure, update, and maintain customer accounts, system settings, and product access.
- Assist with customer onboarding, product questions, and user training support.
- Create and update customer-facing documentation, training materials, and support resources.
- Partner with internal teams to share customer feedback and help improve the user experience.

Compensation and Benefits

- Pay: $18.00 per hour.
- Job type: Temp-to-hire.
- Schedule: Monday through Friday, standard business hours.
- Work arrangement: 100% remote, Eastern Time preferred.
- Collaborative and supportive team environment.
- Opportunity to build your technical support career.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Provide technical support for software users across multiple communication channels.
- Troubleshoot customer issues and guide users through clear, effective solutions.
- Configure customer accounts and support successful onboarding.
- Maintain accurate support resources, documentation, and customer information.

- At least 2 years of experience in technical customer support, help desk, or a similar customer-facing support environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Typing speed of at least 50 WPM.
- Proficiency with Microsoft Office and the ability to quickly learn new software applications.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts in a clear, patient, and customer-friendly manner.
- Self-motivated, organized, and able to work independently in a remote environment.
- Must be able to successfully pass a background check.

Preferred Qualifications

- Associate degree preferred.
- Four years of equivalent customer support experience preferred.
- Experience supporting software applications, SaaS platforms, or technical help desk environments.
- Experience creating or updating customer documentation, training materials, or support resources.