IT Support Analyst

Salary: $71,760 - 79,040 per year

Requirements:

We prefer a bachelors degree in computer science or a closely related discipline, or equivalent experience. We require at least 2 years of experience in a help desk, IT support, or similar customer-facing technical role. We look for a solid understanding of IT service management concepts. We value a strong customer service mindset and the ability to follow documented procedures. We expect excellent written and verbal communication skills in English; German, Portuguese, or Spanish is a plus. We want someone who collaborates effectively and communicates clearly with colleagues and leadership in a team-oriented environment. We need a general grasp of networking fundamentals such as DNS, DHCP, and basic troubleshooting beyond end-user connectivity issues. We seek strong analytical and problem-solving ability at a moderate level of complexity. We require the ability to travel and work in Valencia and Burbank. ITIL 4 Foundation certification is preferred. Microsoft 365 Certified: Fundamentals (MS-900) is preferred. Responsibilities:

We triage, categorize, and resolve tickets in Freshservice, escalating more complex issues to Level 2 or Level 3 support with clear documentation. We manage user access requests and account lifecycle tasks in IAM tools and Active Directory/Entra, including provisioning, deprovisioning, group membership, and permissions. We handle password resets, MFA support, and MDM device enrollment and ongoing administration. We provision and troubleshoot common business applications using established procedures. We diagnose and resolve hardware, software, and network connectivity issues for end-user devices, including basic setup and driver troubleshooting. We coordinate vendor support or replacement when needed for device-related issues. We maintain distribution lists and shared mailbox access based on standard requests. We work within our IT standards, processes, and policies while keeping ticket records accurate and contributing to knowledge base content. We provide front-line customer service and set clear expectations with users about timelines and escalation status. We work independently on routine requests while partnering closely with higher-level support on escalated cases. We support our Valencia and Burbank offices. We provide remote support for our sites in Georgia and Massachusetts. We collaborate with colleagues across California, Brazil, Argentina, and Germany. Technologies:

Active Directory Hardware IAM Support ITIL Microsoft 365 Network Office 365 Cloud More: We are Eckert & Ziegler Isotope Products, a business focused on saving lives through the design, manufacture, and distribution of radioactive sources and material products for medical, industrial, inspection, research, and calibration applications. We offer a strong benefits package that includes 100% employer-paid medical and dental coverage, 401(k) matching, generous PTO and paid holidays, long-term disability, life and AD&D insurance, health care and dependent care flexible spending accounts, tuition reimbursement, and profit sharing. This is an onsite IT Support Analyst I position based in Valencia and Burbank, CA, with a pay range of $34.50 to $38.00 per hour depending on experience. last updated 40 week of 2026