Front Desk

Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. In this role, you will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries with efficiency and courtesy. The ideal candidate will possess strong communication skills, a passion for hospitality management, and the ability to thrive in a fast-paced environment. Multilingual abilities and hotel management experience are highly valued to enhance guest relations and operational flow.
Duties
Shift: 3:00PM - 11:00PM
Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
Manage reservations accurately using multi-line phone systems and hotel management software
Provide information about hotel amenities, local attractions, and services to enhance guest experiences
Handle guest requests, complaints, and inquiries professionally, demonstrating excellent customer service skills
Maintain accurate records of guest information, billing details, and room assignments
Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
Perform night audit procedures when scheduled, reconciling accounts and preparing reports for management
Uphold phone etiquette standards while managing multiple communication channels efficiently
Assist with administrative tasks such as filing, data entry, and updating guest profiles
Support overall hotel operations by fostering positive guest relations and promoting hospitality excellence
Experience
Previous experience in hotel front desk operations or hospitality management preferred
Proven ability to deliver outstanding customer service in a fast-paced environment
Bilingual or multilingual skills highly desirable to accommodate diverse guests
Familiarity with hotel management software systems and multi-line phone systems
Knowledge of night audit procedures and basic accounting practices within hospitality settings
Strong interpersonal skills with an emphasis on guest relations and conflict resolution
Experience working in resort or hotel environments is advantageous
If you are passionate about delivering exceptional guest experiences and possess the skills necessary for effective front desk management, we encourage you to apply. Join our team to contribute to creating memorable stays for our guests through professionalism, hospitality expertise, and a welcoming attitude.

Our Commitment to Fair Hiring:

HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.


We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the "Largest Staffing Firms" and "Fastest Growing Staffing Firms," we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected] .