Operations Manager

Job Summary

We are seeking an experienced Operations Manager for a direct hire opportunity in San Juan, PR within the rental services and heavy machinery industry. This role is ideal for a hands-on operations leader who can improve daily business performance, manage service and inventory functions, support customer satisfaction, and drive operational efficiency across multiple departments.

The Operations Manager will play a key leadership role in building strong teams, improving processes, managing resources, and ensuring work is completed accurately, safely, and cost-effectively. This opportunity offers a collaborative environment with supportive leadership, a strong customer-focused culture, and the chance to make a measurable impact on operations, service delivery, and long-term business growth.

Key Responsibilities

- Manage daily operations across service, inventory, purchasing, warehouse, and equipment repair functions to ensure efficient and effective performance.
- Develop and support strategic and operational objectives, including budgeting, forecasting, costing, pricing analysis, and KPI monitoring.
- Review and process repair work orders for accuracy, completeness, labor, materials, parts, and equipment release readiness.
- Improve operational systems, workflows, compliance processes, and best practices to increase productivity, quality, and customer satisfaction.
- Lead, coach, evaluate, and motivate department teams while promoting accountability, teamwork, and excellent customer service.
- Collaborate with internal departments to support customer needs, resolve operational challenges, and maintain strong long-term customer relationships.

Compensation and Benefits

- Salary: $60,000 per year.
- Job Type: Direct hire.
- Location: San Juan, PR.

Required Qualifications and Skills

- Manage operational performance across service, inventory, purchasing, warehouse, and maintenance functions.
- Oversee work order flow, repair documentation, resource allocation, and equipment release processes.
- Monitor budgets, forecasts, costing, pricing, inventory planning, and operational KPIs.
- Lead cross-functional teams focused on process improvement, customer experience, and business efficiency.

- Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
- 5 to 7 years of supervisory or management experience, preferably in heavy machinery rental, sales, and service operations.
- Strong knowledge of business management principles, operational best practices, budgeting, inventory control, and resource management.
- Experience using service scheduling, work order, rental management, repair software, and reporting tools.
- Strong analytical skills with the ability to interpret data, evaluate performance, and make informed business decisions.
- Excellent leadership, team management, communication, and customer service skills.
- Bilingual oral and written communication skills in English and Spanish.
- Proficiency with Microsoft Office and strong general computer skills.
- Ability to manage time effectively, solve problems creatively, and work collaboratively across departments.
- Willingness to travel to different work locations as needed.
- Candidates must have valid work authorization and be able to work in the U.S.

Preferred Qualifications

- Previous management experience with a heavy machinery rental, equipment sales, or service organization.
- Familiarity with rental management systems, work order scheduling tools, dealer portals, repair software, and business intelligence reporting platforms.
- Experience improving service department workflows, inventory accuracy, repair turnaround time, and customer satisfaction metrics.
- Background supporting equipment maintenance operations, parts purchasing, warehouse efficiency, and field service coordination.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.