Senior Contact Center Analytics Specialist
Kaiser Permanente Northwest
Kaiser Permanente Northwest is seeking a Workforce Analytics professional in Portland, OR to monitor KPIs for contact centers, adjust staffing to meet targets, and support forecasting and training efforts. The role emphasizes data-driven problem solving, collaboration with stakeholders, and maintaining adherence to policies. Ideal candidates will have strong data skills, experience with Excel and BI tools, and the ability to translate insights into operational improvements while supporting a #J-18808-Ljbffr Kaiser Permanente Northwest
Vacancy posted 1 day ago
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