Lead Technical Program Manager

Driving the end-to-end program management for high-impact initiatives, the full-time remote Lead Technical Program Manager will manage cross-functional collaboration, integrate planning standards, and enhance execution visibility within the Global Customer Support & Digital Experience organization. Key responsibilities Support the integration of planning and program execution to eliminate planning lag across the organization Partner with various stakeholders to scope, sequence, and execute high-priority programs with clear ownership and success measures Maintain an integrated program-level view to provide leadership with reliable visibility into scope, progress, risks, and business outcomes Required qualifications 12+ years of experience in technical program management or related fields, with 5+ years leading cross-functional technical programs Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field Experience managing programs with multiple workstreams and cross-functional dependencies Proficiency with program and portfolio management tools such as Jira, Confluence, or Asana Experience building program health dashboards and using data for risk management