Sales Support Specialist

Sales Support Specialist

The Sales Support Specialist assists Sales Engineers and Account Managers and communicates with internal/external sales personnel, operations team, estimators, customers, and suppliers to support the sales process. This position will work to coordinate sales activities and help the Sales Team function more efficiently and effectively by conducting proposals and estimates for service, managing quotas/agreements, and working with Energy/Analytics to support them and customers with our Impact-Driven Service.

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and IDShield are offered to eligible employees.

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Generate estimates and proposals in Studio360 for Service
• Manage several agreements and stay up to date expiration on dates and any additions, while also finding solutions to issues in documentation, booking sheets, labor plans, etc.
• Tracking data that includes vendor quotas, sales, and salesperson quotas.
• Process sales orders and manage customer accounts.
• Responding to customers’ concerns and questions and providing information on product/service information and any outstanding billings.
• Communicate with Marketing to ensure the adequacy of sale-related materials and promotional plans.
• Manage communications (email and phone calls) and route new/existing opportunities to appropriate salespeople.
• Produce sales reports and maintain sales databases.
• Assist in the preparation of sales presentations and materials.
• Requires customer communications and coordination during the bidding and booking process.
• Acts as liaison between customers and LONG’s operation team for fulfillment of Service contracts and Impact-Driven Service Agreements.
• Other duties as assigned.

Qualifications

• 2-year business school or equivalent combination of education and experience.
• Excellent computer skills, specifically with Microsoft applications.
• Complete thorough and detailed work with accuracy and consistency.
• Ability to make decisions, dispose of problems, and complete thoroughly detailed work.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Minimum of 3 years’ experience working with commercial construction administration
• No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Physical Requirements

• This position may require lifting to 25 lbs. from floor to countertop and countertop to floor.

Environment

• Office environment

Hazards

• Inclement weather possible

Competencies

To perform this position successfully, an individual must display the following qualities.

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture. The focus of this role is on self-development and to encourage the immediate team and others to provide the best service to both our internal and external customers.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.