Account Manager, Medically Integrated Dispensing

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Role OverviewThe Account Management Team ensures customer satisfaction by fostering customer and sales team unity and provides consulting and service support to the assigned customer accounts. As the MID business owner, the Account Manager works with the customer to understand their strategic vision and objectives within the customer organization while aligning McKesson products, offerings, and services to ensure those business objectives are achieved. The MID Account Manager acts as key triage point for assigned accounts and takes ownership of customer issues through resolution. This position works closely with the Oncology Account Executives, Optimization Consultants, Clinical Specialists, GPO Team and Implementation Team to ensure high-quality and consistent service level to their customers.The position requires subject matter expertise in pharmacy workflow, management of systems, pharmacy operations, payor landscape as well as data analytics and credentialing. Keeps up-to-date knowledge of the industry, competition, and enhances awareness within the pharmacy and medically integrated dispensing segment. This position requires excellent communication, customer service, and follow-up skills along with relationship building.Key ResponsibilitiesAccount Retention and GrowthStrategizes, plans and executes on value add and strategic activities for existing customer base of pharmacies. Understands the practices’ business challenges, strategies and priorities and helps address those needs.Targets and sells MID value proposition and capabilities to community oncology practices without orals program in place.Understands and advises on practice processes, buying cycles and decision drivers as well as their current and future needs. Articulates ROI/value of products, services, offerings and solutions.Supports practice business growth, strategic planning, monitoring of progress, use of services products and growth solutions (GPO, EQUIPP, etc.).Customer SupportTakes action to meet the needs and concerns of the practice and considers how actions or plans will affect practices; responds quickly to meet needs and resolve problems; avoids over commitments and sets reasonable expectationsEstablishes customer feedback systems and implements effective ways to monitor and evaluate concerns, issues, and satisfaction within each practice and to anticipate the practices’ needsEducates practices and shares information with practices to build their understanding of issues and capabilities; is regarded by the practice as the thought leader in this industry Establishes relationships with practices at multiple levels within the practice organizationAssists practices with issue escalation and resolutionFinancial and Business AcumenMonitors and reports pharmacy & dispensary business operations impacts on practice financial performanceCreates and updates practice business plans, ROI analysis, and growth projectionsUnderstands and advises the practice’s decision drivers from their perspective (options available, financial benefit/costs) and the implications that buying decisions have on both McKesson and the practice.Maintains knowledge of practice contracts (GPO, Payer, and other business impacting agreements)Draws upon knowledge of competitors and payers to communicate valuable insight on those issues that deliver results for both McKesson and the practice.Leverages practice successes and drug/payor trendsRegulatory Compliance & Credentialing SupportReview credentialing and re-credentialing notification with practicesProvide guidance and best practices to practices for the purpose of credentialing and re-credentialingConduct credentialing and recredentialing tasks with practicesCreate credentialing timelines and completion action plansDocument and maintain credentialing applications and documentationEscalate any issues and/or concerns to the MID Strategy teamMinimum RequirementDegree or equivalent and typically requires 4+ years of relevant experience.Critical Skills4+ years account management or pharmacy operationsExperience in provider consulting, field sales, and/or product managementKnowledge of pharmacy systems, pharmacy operations and pharmacy workflowDemonstrated experience in developing customer improvement plans Team collaboration/team playerCommunity Oncology experience a plusCertified Pharmacy Technician or equivalent pharmacy experience a plusAdditional SkillsEffectively manage customer expectations in terms of service and issue resolutionDevelop a proficiency in orals oncology segment and technology (product, application, platform)Develop collaborative internal and external relationships/partnershipMaintain knowledge of pharmaceutical industry products, trends, and processesTroubleshoot, triage, and manage customer issues to resolutionEnsure timely follow up and communicationGreat business acumen and professionalismStrategic/Creative ThinkerAbility to operate in a fast-paced, dynamic business environmentIf the selected candidate lives within a 50-mile radius of our Irving, TX Office location, the expectation will be that the Employee will have a hybrid schedule and be required to work on-site a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business prioritiesTravel requirement50%Must be authorized to work in the US. Sponsorship is not available for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$83,300 - $138,900McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: careers.mckesson.com.McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on us.fitly.work or (Canada) View email address on us.fitly.work. Resumes or CVs submitted to this email box will not be accepted.Join us at McKesson!SummaryLocation: USA, IL, Remote; USA, FL, RemoteType: Full time