Care Manager

Health Home Care Manager Team Lead

Onondaga County, NY

Salary: $55,000 annually

Join Liberty Resources

Liberty Resources is one of Central New York's largest and most trusted human service agencies, serving individuals and families through high-quality, community-based programs. Guided by our values of Service, Excellence, and Responsibility, we are committed to helping people achieve positive outcomes while fostering an inclusive and supportive workplace.

We are currently seeking a Health Home Care Manager Team Lead to support our growing Health Home program in Onondaga County.

Position Overview

As a Health Home Care Manager Team Lead, you will provide leadership, coaching, and support to a team of Care Managers while helping ensure quality services for the individuals we serve. This role combines direct member support with staff mentorship, training, and quality oversight.

If you enjoy developing staff, collaborating with community providers, and making a meaningful impact on the lives of others, we encourage you to apply.

What You'll Do

• Coach and support Care Managers to ensure high-quality service delivery.
• Conduct monthly field observations and appointment shadowing to provide ongoing feedback and professional development.
• Mentor and support newly hired Care Managers during onboarding.
• Facilitate team meetings and training sessions focused on best practices, policies, and program standards.
• Attend Health Home Hub meetings and share updates with staff and leadership.
• Maintain a small caseload of Health Home members.
• Assist with member enrollment activities as needed.

Qualifications

• Bachelor's degree in a Health or Human Services field and at least 2 years of relevant experience preferred; OR
• Registered Nurse (RN) with at least 2 years of relevant experience; OR
• Master's degree in a related field with at least 1 year of relevant experience.
• Previous Health Home, care management, case management, or care coordination experience preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work independently while supporting a collaborative team environment.
• Valid New York State driver's license and reliable transportation required.

Why Liberty Resources?

• Supportive and collaborative team environment
• Competitive compensation
• Access to quality clinical supervision
• Generous paid time off package
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan
• Continuing education and professional development opportunities
• Opportunities for career growth and advancement
• Family-friendly workplace culture

Join a team that is dedicated to improving lives and strengthening communities across Central New York.

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Welcome to Wholehearted Health!

Liberty Resources is an Equal Opportunity Employer.