Field Service Representative - Ontario, Canada

Field Service Representative Relocation Assistance offered to Ontario, Canada Widescope is seeking a Field Service Representative to support the United States Air Force in advancing cloud-based command and control (CBC2) capabilities aligned with the Joint All Domain Command and Control (JADC2) vision. This role supports mission-critical systems requiring secure access, strict compliance, and hands-on infrastructure expertise across enterprise environments. Critical / Non-Negotiable Requirements (Must Haves) Active Secret Clearance Required for role eligibility and system access Candidates must already hold or be eligible and able to obtain immediately AWS experience Kubernetes / containerization exposure Microservices architecture familiarity Core Responsibilities Perform day-to-day operational support, maintenance, and upgrades for enterprise systems, servers, and workstations Manage and administer Windows Server environments (physical and virtual) Configure and maintain Active Directory , including: Group Policy Objects (GPOs) DNS, DHCP, and domain services Manage user permissions, access controls, and storage systems (e.g., NTFS, network shares) Monitor system performance, troubleshoot issues, and ensure uptime and reliability Execute system backups, recovery processes, and data integrity controls Support system modernization and infrastructure improvements Maintain compliance with IT policies, security standards, and configuration management practices Required Technical Experience (Heavily Evaluated) Strong, hands-on experience with: Windows Server administration Active Directory environments Permissions and storage management (NTFS, file shares, etc.) Experience troubleshooting enterprise infrastructure in secure environments Ability to clearly articulate step-by-step technical approaches (walk me through how you would) Preferred / Supporting Experience Experience with Azure cloud environments and infrastructure-as-code (e.g., Terraform) Familiarity with scripting (PowerShell, Bash) Experience with ticketing systems (ServiceNow, Remedy, etc.) Additional Considerations Prior military or government experience is a plus but not required Candidates must demonstrate ability to operate in structured, security-sensitive environments Older infrastructure experience is acceptable if the candidate can clearly demonstrate current applicability and depth of knowledge Must be able to obtain DoD 8570 IAT Level II Certification (e.g., Security CE or equivalent) Required for system access and permissions This role prioritizes security compliance (SEC and clearance) and hands-on Windows/Active Directory infrastructure expertise above all else. Candidates should be prepared for scenario-based technical interviews to validate real-world capabilities.bfb3568a-762b-4989-884b-a9682aa104ca