Receptionist - Support Services

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Receptionist- Patient Support Services- Part Time - Rotating Shift

Eligible for Part Time Benefits

This position requires a rotating schedule with shifts scheduled between 5:00 am - 8:00 pm. Every other weekend and rotating holidays required. 

Muist be available to work any of the following shifts based on operational needs:

5:00 a.m. – 1:30 p.m.

7:00 a.m. – 11:30 a.m.

8:00 a.m. – 4:30 p.m.

1:15 p.m. – 7:00 p.m.

Additional scheduling expectations include: Scheduled to work at least four days per week Every other weekend required rotating holiday coverage required

General Summary: Performs receptionist functions for assigned areas.

Responsibilities:

• Receives, screens, routes and responds to incoming telephone calls.

• Takes accurate messages and ensures timely delivery.

• Greets guests and provides appropriate assistance and information.

• Performs additional clerical duties as assigned.

• The receptionists assist with transporting outpatients, calling departments to check in outpatients, calling departments for appointment check in (interviews / meetings. Information desk coverage is important to maintaining exceptional customer experience with helping with campus navigation.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

 

• High School diploma equivalency
• 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

PREFERRED SKILLS:

• Minimum 3 years of customer service experience
• Minimum 6 months of hospital or physician office experience
• Ability to work effectively in a collaborative team environment
• Strong flexibility and adaptability to changing departmental needs
• Willingness to provide coverage for absent team members when needed
• Excellent communication, professionalism, and patient service skills