Customer Service Representative

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place. The Role: In this role, you will be the primary point of contact for our patients, helping them navigate their orders, resolving their concerns, and ensuring they receive the highest level of care. Schedule: MondayFriday | 8:30 AM - 5:00 PM What We're Looking For A high school diploma or equivalent.Effective verbal and written communication skills, with a polite and professional phone demeanor.Ability to confidently navigate a desktop computer and operate a multi-line phone system.A high level of accuracy and attention to detail in all aspects of your work.Excellent organizational and multitasking abilities, with the capacity to comfortably manage a high volume of phone calls. What Youll Be Doing Answer high-volume incoming calls, serving as a friendly and knowledgeable resource to resolve patient concerns and complaints.Accurately enter new patient information into our Condor systemincluding demographics, diagnosis, physician details, product needs, and insurance data.Obtain written orders from physicians, verify insurance coverage, and generate accurate orders.Make outbound calls to keep patients and referral sources updated on their order status. Perks & Benefits Competitive payFull benefits: Medical, Dental, Vision & Life InsurancePaid time off + floating holiday401(k) Retirement Savings PlanTraining and growth opportunities Remote Work Expectation: On your scheduled work-from-home days, a camera-on presence is required throughout your entire shift to facilitate team communication and support.