IT Support Specialist

Position Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
Supports customization and facilitates IT operations and maintenance processes.
Implements programs and procedures for safeguarding data/information security and safety.
Executes and/or organizes relevant testings.
Designs and documents existing and changed IT operational processes.
Develops necessary service levels in order to fulfill business requirements.
Performs 2nd-level user help desk activities, individual coaching and trainings.

Highlights - This is a role to support the site directly onsite all week with a service bar / genius bar style service. They will supporting all End User Compute, Networking patching, smart hands, Audio visual / conference room / MTR assistance. Will need to understand PC and MAC, OT networks, and M365 office suite items.

Impacts:
Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.

Key Responsibilities:
"Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence. They integrate analysis, development, testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives. They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment. They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary).

Experience:
8-10 years.

Knowledge:
Deep professional know-how and experience in one Sub Job Family.
Masters domain. Transfers and applies know-how to / in various contexts.
Solid professional judgment and problem-solving competence.
Improves existing processes and approaches

Notes:
Preferred 6am - 2pm M-F

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.