Patient Care Coordinator

Patient Care Coordinator

The Patient Care Coordinator (PCC) collaborates and ensures professional nursing practice in a clinical setting by: applying the nursing process; assessing the patient's clinical condition while prescribing appropriate nursing actions to meet the needs of the patient; assuring quality patient care utilizing standards of practice established by the facility; providing educational opportunities with patients and other significant individuals; and communicating effectively using both verbal and written abilities. The PCC works closely with the clinical manager in planning, coordinating and evaluating the activities of the patient care unit. Participates as a leader in the customer service program, champion for rounding, service recovery, and is aware of employee and customer satisfaction scores. The PCC oversees completion of unit duties during shift, attends unit and shift supervisor meetings and may provide direct patient care dependent upon staffing needs of the unit.

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

What You Can Expect

• Required: Registered Nursing license
• Knowledge Demonstrates the knowledge and skills necessary to perform the job effectively in accordance with policy and procedures.
• Nursing Process Applies the nursing process consistently in the delivery of patient care.
• Nursing Staff Collaboration Collaborates with nursing staff, interdisciplinary staff, and teams, leaders, and others.
• Competency Development Attains and maintains knowledge and competency that reflects current nursing practice.
• Patient Data Collects comprehensive data pertinent to the patient's health or situation in a systematic and ongoing process, involving the patient, family, or other Healthcare providers as appropriate.
• Outcomes Completes assignments in a thorough, accurate, and timely manner that achieves expected outcomes.
• Commitment to Lifelong Learning Demonstrates a commitment to lifelong learning and ongoing professional development through such activities as continuing education, certification, and participation in professional organizations.
• Care Planning Develops an individualized care plan that prescribes strategies and alternatives to attain expected patient outcomes.
• Quality of Nursing Evaluates and monitors the quality of nursing care administered by the nursing staff on the unit.
• Staffing Identifies oncoming shift's staffing needs and initiates action that assists in procuring adequate levels of staffing within their control.
• Rounding Performs regular rounding for outcomes on patients and staff.
• Shift Report Prepares and delivers the end of shift reports to oncoming shift Charge Nurse.
• Patient Assessment Assesses the patient's clinical condition accurately while prescribing appropriate nursing actions to meet the needs of the patient.
• Ingenuity Displays ingenuity, self-reliance, resourcefulness, assertiveness, ambition, and anticipation of what needs to be done and follows through with assignments. Takes needed action without direct instructions. Participates in committees, employee events, and activities.
• Patient Needs Data Collection Prioritizes data collection activities based on the patient's immediate condition or anticipated needs.
• Compliance Remains current and shows compliance regarding new developments and technology in areas of responsibility, including documentation, medication administration, monitoring systems, etc.
• Knowledge of Standards Utilizes knowledge of federal, state and accreditation standards and regulations in the unit setting.
• Complaint Management Performs timely and effective service recovery to address patient/family complaints and grievances.
• People Management Activities Participates in people management activities for direct team members such as conducting performance evaluations, disciplinary actions, and interviews.
• Preferred: Advanced ICU skills such as IABP, Prisma (CRRT) Impella
• Preferred: More than one year of ICU experience

Qualifications

• Required- Registered Nurse (RN) license to practice in the state or as listed in the Nurse Licensure Compact (NLC)
• Required: Associate's Degree or
• Required: Bachelor's Degree- For external candidates, required upon hire
• Required: Bachelor's Degree- For internal candidates, obtain BSN within 3 years of promotion to position.
• Required: 3 years Nursing/Patient Care experience
• Preferred: 1 year Area of practice or related specialty
• Required: Basic Life Support Program (BLS) - American Heart Association
• Required if required by unit: Unit Specific Certifications - Franciscan Alliance
• Required if required by unit: Advanced Cardiovascular Life Support (ACLS) - American Heart Association

Travel is required: Never or Rarely

Equal Opportunity Employer

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.