Support Specialist

Customer Support Team Member

As a Customer Support Team Member at Barkbus, you'll be on the front lines of our mission to delight pets and their people. You'll deliver exceptional service through every channel: phone, SMS, and email. You'll be the friendly, calm, and resourceful voice that makes everything run smoothly—from booking the perfect appointment to helping a Pet Stylist in the field. Your work supports both our clients and our incredible grooming teams, ensuring every interaction reflects Barkbus's high standard of care and responsiveness.

What You'll Do

• Answer Inbound Calls & SMS: Respond to pet parents with warmth, empathy, and efficiency—helping with appointment questions, rescheduling, and urgent needs.
• Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests, ensuring every detail meets Barkbus' standards for pet safety and client experience.
• Support Rescheduling: Work closely with clients to accommodate changing schedules, finding solutions that deliver joy and minimize hassle for everyone involved.
• Respond to Email Inquiries: Provide timely, clear, and accurate responses to general questions and support requests via our info@ inbox.
• Assist Pet Stylists via SMS: Be the dependable point of contact for our on-the-road grooming pros, providing real-time support and problem-solving to keep their day running smoothly.
• Operate with Accuracy: Diligently document every interaction in our systems to ensure seamless service, follow-up, and team coordination.

Who You Are

• Empathetic Helper: You listen with care, anticipate needs, and take pride in making every client and team member feel valued and supported.
• Customer Obsessed: Delivering an outstanding experience is second nature—you go above and beyond to solve problems and ensure satisfaction.
• Fast, Focused Multitasker: You thrive in fast-moving environments, easily juggling calls, messages, and requests without missing a beat.
• Clear Communicator: Whether on the phone, by text, or in writing, your communication is always professional, positive, and accurate.
• Collaborative Team Player: You work closely with colleagues across functions, always ready to jump in and help—because every role matters at Barkbus.
• Proactive & Reliable: When you spot issues, you speak up and take action. We can count on you to see tasks through.

What You'll Bring

• Experience in customer support, client relations, or a similar role
• Confidence using multiple communication channels (phone, SMS, email)
• A growth mindset and a passion for continuous learning
• High attention to detail and strong organizational skills
• Comfort leveraging technology, CRM systems, and dynamic workflows

Why Barkbus?

• Join a passionate, creative team remaking pet health & wellness
• Build genuine relationships—with both people and pets!
• Thrive in a high-velocity, collaborative culture that values your ideas
• Opportunities for personal and professional growth as we scale nationally

Compensation: $7/hr

Working Hours: US time zone

If you're ready to make pet parents smile, support talented Pet Stylists, and help build something extraordinary, we'd love to meet you. Apply today and help Barkbus deliver joy, one pet at a time.