Service Contract Support Specialist

Service Contract Support Specialist

We're looking for a detail-oriented Service Contract Support Specialist to join a busy customer support team. This role combines customer interaction with contract administration and system updates, making it a great opportunity for someone who enjoys staying organized, helping customers, and keeping processes moving.

If you're adaptable, customer-focused, and comfortable balancing multiple priorities, this could be a great fit.

Why This Role Stands Out

• Consistent MondayFriday schedule
• Fully onsite in Loveland
• Mix of customer service and administrative responsibilities
• Opportunity to gain experience with Salesforce and business systems
• Collaborative, supportive team environment
• Strong performers are often considered for future opportunities

What You'll Be Doing

• Process service agreements, purchase orders, and customer transactions
• Update service contracts, equipment records, and customer information
• Handle inbound customer calls and provide professional support
• Review and process service-related documentation
• Distribute invoices, service confirmations, and customer communications
• Maintain accurate records within company systems
• Partner with internal teams to resolve customer questions and requests
• Support the team during high-volume periods and special projects
• Maintain accuracy while managing multiple priorities

What We're Looking For

• Minimum 1 year of customer service experience
• Minimum 1 year of administrative or office experience
• Comfortable handling inbound phone calls
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to adapt as priorities change
• Proficiency with Microsoft Office applications

Preferred Experience

• Call center or high-volume phone environment
• Salesforce, Oracle, or similar systems
• Contract administration or service support experience
• Customer account management experience

Ideal Background

• Customer Service Representative
• Administrative Assistant
• Customer Support Specialist
• Call Center Representative
• Client Services Representative
• Service Coordinator
• Sales Support Representative

The Bottom Line

This is a great opportunity for someone who enjoys supporting customers while handling detailed administrative work behind the scenes. If you're organized, dependable, comfortable on the phone, and enjoy keeping processes running smoothly, we'd love to connect with you.