Automotive Service Advisor

Service Advisor OpportunityThe ideal candidate for this position has 2-3 years of dealership experience.Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.We don't take a "one-size-fits-all" approach regarding our employees' benefits. Our programs are designed to improve your life at work and at home.Benefits include:Health, Vision, and Dental InsurancePaid Maternity & Paternity after one year of employmentPaid TrainingCareer Advancement401(K) and profit sharingCompensation based on experience and performance: $50K up to $200K!Responsibilities:Attitude is everything—greet service department customers promptly and courteouslyListen to each customer and articulate repair needs to techsPresent recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of the progressSell and manage extended warrantiesInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pickupReview and explain repairs and associated costs to customersHandle minor customer concerns and complaintsKeep the Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores by dealership standardsRequirements:Previous experience as a Service Advisor is preferredReynolds & Reynolds or similar DMS proficiency preferredMust have strong customer communication skills both in-person and on the phoneStrong organizational skillsMust be able to manage in a fast-paced work environment with limited supervisionComply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and propertyAuthorized to work in the USAAbility to pass a pre-employment background check, Motor Vehicle Record Check, and drug screeningMust have a valid driver's licenseOur company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.Sheehy Auto Stores is an Equal Employment Opportunity Employer