Kraken Platform Training & Skills Lead
National Grid
National Grid in Northboro, MA is seeking a Manager of Training to lead end-to-end training for the Kraken platform and build a Skills Academy. You will manage a trainers team, design pathways for complex areas, and partner with Change Management to embed training within the operating model transformation. The role focuses on behavioral and technical training, cross-functional collaboration, and driving first-call resolution and high customer satisfaction across Customer Operations. #J-18808-Ljbffr National Grid
Vacancy posted 3 days ago
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