Hospice Operations Coordinator, Queens

Overview The Hospice Operations Coordinator is a key member of the Hospice Care team within VNS Health Hospice Care. Reporting to the Hospice Operations Manager, this role provides comprehensive administrative and coordination support to their assigned Team Manager and Interdisciplinary Group (IDG) team. The Hospice Operations Coordinator facilitates the daily operations of the hospice team by managing communication, scheduling, and documentation activities that support timely, high‑quality patient care. This role ensures smooth coordination between patients, families, staff, and vendors, while upholding VNS Health's standards of compassionate service and operational excellence. What We Provide Paid time off (PTO) and 9 company holidays Health insurance including Medical, Dental, and Vision as part of the 1199 SEIU union membership 403(b) retirement savings program Personal and financial wellness programs Opportunities for professional growth and career advancement What You Will Do Serve as the primary administrative liaison for the assigned hospice team, ensuring efficient communication among clinicians, patients, families, and vendors. Manage patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders. Collaborate with the Intake team, Team Manager, and IDG to support patient admissions, transitions, and coordination of care. Coordinate durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery. Prepare, facilitate, and close IDG meetings in accordance with regulatory and compliance requirements. Monitor patient service documentation for completeness and timeliness; advise appropriate staff of missing and overdue documents. Obtain signatures from providers on outstanding medical orders to meet billing and regulatory requirements. Track and monitor Plan of Care compliance, ensuring visit frequencies and documentation are completed as required. Act as the primary administrative liaison for the hospice After Hours team, maintaining effective communication with clinicians, patients, families, and vendors. Collaborate with After Hours Supervisors, Leadership, and Field Staff to support patient admissions, transitions, and coordination of care. Prepare, facilitate shift change reports as requested by After Hours leadership. Provide administrative and clerical support, including data entry, correspondence, scheduling, and document preparation. Review patient documentation and verify completeness of non‑clinical data prior to processing. Maintain organized team schedules, calendars, and communication logs to support operational efficiency. Develop and maintain streamlined workflows to manage task prioritization and completion. Participate in departmental meetings and contribute to quality improvement initiatives. Offer exemplary customer service to patients, families, clinicians, and internal staff. Manage incoming calls, messages, and inquiries, ensuring timely response and issue resolution. Escalate clinical or complex concerns appropriately to the Team Manager or Patient Care Manager. Communicate appointment schedules, updates, and changes to patients, caregivers, and field staff. Participate in special projects and perform other duties as assigned. Qualifications Education: Associate's Degree in Healthcare or related field preferred; High School Diploma and equivalent relevant experience considered. Work Experience: Minimum of two years of administrative or customer service experience in a healthcare or hospice environment required. Proficiency in Microsoft Office and electronic health record systems (HCHB preferred). Ability to multitask, prioritize, and manage complex workflows in a fast‑paced setting required. Excellent communication, customer service, and interpersonal skills with strong attention to detail required. Bilingual skills preferred. Pay Range USD $29.12 - USD $29.12 /Hr. About Us VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We are one of the largest nonprofit home‑and community‑based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. #J-18808-Ljbffr VNS Health