Credit & Collections Specialist

Job Description

Job Description

We are looking for a Credit & Collections Specialist to support a manufacturing organization in Vancouver, Washington. This Long-term Contract opportunity is ideal for a detail-oriented candidate with experience in business-to-business receivables who can balance collection performance with strong customer relationships. The person in this role will oversee aging accounts, help resolve payment issues, and contribute to efficient credit and collection operations in a fast-paced environment.

Responsibilities:
• Manage a portfolio of commercial accounts by following up on outstanding balances and driving timely payment activity.
• Track receivables aging trends and take appropriate action to help keep delinquency levels within company expectations.
• Research billing concerns, disputes, and payment variances, then coordinate solutions that are accurate and responsive to customer needs.
• Examine short-paid invoices and deduction activity to determine root causes and support recovery of open amounts.
• Communicate account status, collection progress, and risk items with internal stakeholders, including leadership and sales partners.
• Work cross-functionally with teams across the business to support issue resolution, customer satisfaction, and financial results.
• Review customer accounts against credit guidelines and authorize order releases for accounts that meet payment requirements.
• Utilize Microsoft D365 and reporting tools such as Power BI to monitor account activity and support collection decision-making.• High school diploma required; an associate degree in Accounting, Finance, Business, or a related field is preferred, or an equivalent combination of education and experience.
• At least 2 years of experience in B2B collections within a customer-facing or service-oriented environment.
• Hands-on experience with Microsoft D365 and familiarity with Power BI reporting.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical and problem-solving abilities with the judgment needed to address account issues and payment challenges.
• Effective negotiation and communication skills, with a detail-focused approach to customer interactions and issue resolution.
• Ability to stay organized, manage competing priorities, and work independently in a changing business environment.
• Exposure to process improvement, change management, or implementation-related work is considered a plus.