IT Support Specialist

Job Description IT Specialist This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management. JOB TASKS & RESPONSIBILITIES Reports and works with assigned lead to set priorities Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities Diagnose and resolve technical hardware and software issues Maintain access control systems, CCTV systems, and use multiple third-party systems Follow standard help desk procedures/protocol Identify and elevate situations requiring urgent attention; inform management of recurring problems Track and route problems and requests and document resolutions Program DVR/NVR camera systems for installation and remote accessMaintain documentation including inventory, ticket tracking and assigned project work Stay current with system information, changes and updates Prepare computer desktops, laptops, and servers for deployment Level 1 Triage Support peripheral hardware (printers, scanners, accessories) REQUIREMENTS Requires two years of related experience or equivalent. Knowledge of Windows server and desktop operating systems. PC and server hardware and configuration including related peripherals. Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications. Knowledge of virtualization, A+ and/or Microsoft Certifications. Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues. EDUCATION & EXPERIENCE Bachelor's degree preferred Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of LAN/WAN, Cisco Meraki preferred Knowledge and experience of customer service practices Related experience and training in troubleshooting and providing help desk support Opportunity/Growth Job Type: Full-time Pay: $26 and up based on skill level and knowledge Benefits Health insurance Paid time off Commission and bonus opportunities Schedule 8 hour shift Monday to Friday Education High school or equivalent (Preferred) Experience IT support: 2 years (Required) Work Location: One central location, but will travel to multiple local sites on a daily basis #J-18808-Ljbffr