Patient Services Associate

Patient Services Associate (PSA) I The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. Job Duties Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC. Greets and interacts with patients/visitors in a professional manner, on phone or in person. Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate. Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards. Other duties as requested or assigned. Minimum Qualifications Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to complete multiple tasks and work under pressure. Ability to maintain confidentiality of patient information. Physical Demands Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Work Shift: Workday Day (United States of America) Worker Sub Type: Regular Employee Entity: Thomas Jefferson University Primary Location Address: 834 Chestnut Street, Philadelphia, Pennsylvania, United States of America Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.