Personal Shopper Lead - Sam's

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and ensuring compliance with company policies and procedures. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials according to company steel standard guidelines and correcting and reporting unsafe situations to management. Supports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, working to resolve customer complaints and escalating unresolved issues to management, and identifying trends to support management in implementing solutions. Supervises associates supporting the ecommerce programs by training and providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location. Executes the Sams Club Pickup plan and processes in the club by updating Club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready for associates, maintaining awareness of the Club Pickup strategy and execution goals, touring the Club to evaluate CPU performance, training and providing resources to meet associate needs, evaluating performance and processes, and determining their impact on the total Club. Supports the development of new metrics through feedback and utilizes current metrics to evaluate CPU effectiveness. Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading for other associates, executing process improvement projects, evaluating the execution of program plans and projects, and identifying any gaps to implement solutions that improve process productivity and quality. Communicates with others to ensure Sams Club Pickup is properly staffed. Provides member service by acknowledging the member, identifying member needs, providing guidance and support to members regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures, properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high‑shrink merchandise. Oversees the picking and staging of club pick up orders and ensures products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyzes and applies information from multiple sources, monitors progress and results, and identifies and addresses improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices, implementing related action plans, and using the Open Door Policy to correct ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others adapt to change or new challenges. Respect the Individual: embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported, and connected; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Works as a team, builds strong and trusting relationships, and communicates with impact, energy and positivity. Strengthens the team by helping develop and mentor others and recognizing contributions and accomplishments. Acts with integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values and supports a regenerative company. Serves our customers and members, delivers results while putting the customer first, makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on the purpose for all stakeholders. Strives for excellence: displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, and supports others through change. Benefits At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company‑paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Must be 18 years of age or older. Applicable to the position are all required job required trainings and assessments which must be completed within the prescribed time period if the position is offered. Preferred Qualifications Primary Location: 1755 Hilliard Rome Rd East, Columbus, OH 43228-0000, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club