Technician Broadband I

Broadband Technician

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

If you're like a lot of people, you're excited to get your career moving. So where do you begin? Most of our Broadband Techs start their careers at Shentel fresh, enthusiastic to earn, while they learn. By the time they complete their training, they are capable men and women, well-educated on our systems and equipment, applying the range of tools and techniques they learned. With a focus on growing your skills you can quickly become a valued technician like the ones our customers trust to deliver high-quality Shentel services. The services you will be working on includes gigabit internet services to both homes and business, digital video services and phone.

Getting started means getting up to date with all that Shentel has to offer. We'll teach you to install and service Shentel products in our customers' homes. You'll get online classroom training and comprehensive hands-on in the field with experienced industry experts in home installation of broadband services and WiFi networks. We're talking power tools, cable and telecom equipment, meters and apps, computers and software, pole and ladder skills and safety, and more. We provide the gear, and the knowledge you gain will make you a valuable in-home service professional. There's also support in case you need a quick refresher or higher-level backup.

Are you ready to see how far you can go? There are always opportunities to grow and succeed at Shentel, and we're proud when our people achieve more. It shows in the fact that so many of our Field Operations supervisors, and managers started as Field Techs themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues. They started where you are now and can help you build a strong foundation for a career that progresses as you do.

Physical Requirements: This is a physical job, so you should have the strength and flexibility to: Move over all types of terrain in all kinds of weather while carrying tools and equipment Operate weight-bearing equipment, such as gaffs, safety harnesses, extension ladders, and carry fully.

General Requirements: Must be able to communicate tactfully & effectively both face-to-face and remotely over the phone with both customers and company personnel. Have a valid driver's license. Experience with installing and servicing home or business video, internet and phone services is preferred, but if you do not have experience, we will train you. Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.

Duties and Responsibilities: Installs and repairs video, internet and phone services for residential and business customers. Installs and repairs all required wiring/cabling and hardware required to support all services. This may include fiber, coax and Ethernet cabling. Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics. Operates and maintains all field tools, which includes climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters. Observes all company safety procedures at all times. Will be expected to support on-call rotation and periodic weekend work may be required. Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.