Loan Servicing Specialist I - Payments

Job Description

Job Description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Loan Servicing Specialist I – Payments , you’ll play an important role in keeping residential loan servicing running smoothly behind the scenes. You’ll process payments, payoffs, adjustments, and other loan transactions while ensuring records are accurate, accounts are balanced, and member requests are handled promptly. This detail-focused role is ideal for someone who enjoys working with numbers, solving problems, and keeping things organized.

What You'll Do

• Process loan and lease transactions through the core system, including payments, payoffs, corrections, fundings, and account maintenance.
• Prepare residential payoff letters, complete related file maintenance, and monitor assigned daily reports.
• Resolve lockbox rejects, post ACH payments from the general ledger, and support month-end balancing activities.
• Process warranty and GAP cancellation requests, including flat cancellations submitted by dealerships.
• Balance daily checks, treasurer’s checks, debits, credits, and withdrawals while scanning, imaging, repairing, and balancing check batches.
• Respond to member, branch, and internal department inquiries, resolving routine questions and concerns accurately and professionally.
• Process residential servicing activities such as escrow transactions, vendor outreach, and member request queues.
• Maintain accurate records and documentation while following established procedures, internal controls, and applicable regulatory requirements.
• Identify and escalate discrepancies, exceptions, or issues that require additional review or resolution.
• Support additional servicing projects and provide backup assistance across the department as needed.

What We're Looking For

• High school diploma or equivalent required.
• 1–3 years of banking, loan servicing, financial services, or related experience preferred.
• Basic understanding of loan servicing processes, payments, payoffs, and account maintenance.
• Strong attention to detail and accuracy, particularly when processing financial transactions and balancing accounts.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently while also collaborating effectively with members and colleagues across the organization.
• Strong communication and customer service skills with a professional and courteous approach.
• Proficiency with Microsoft Word and Excel.
• Ability to follow established procedures, maintain confidentiality, and comply with applicable policies and regulatory requirements.
• Flexibility to work occasional evenings or weekends based on business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $20.00 - $24.00 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

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