Appointment Coordinator

Appointment Coordinator - Velocity Roofing Location: Woodbury, NJ Velocity Roofing is looking for an organized, personable Appointment Coordinator to manage incoming leads, communicate with homeowners, and schedule roofing estimates. You’ll be the first point of contact for potential customers and play an important role in keeping our sales team’s calendar filled and organized. This position is ideal for someone who communicates clearly, follows through consistently, and is comfortable speaking with homeowners throughout the day. Responsibilities: Respond promptly to new leads by phone, text, and email. Answer incoming calls, return missed calls, and provide helpful information about our roofing services. Gather and verify customer details, including contact information, property address, and roofing needs. Schedule estimates based on homeowner availability, service area, and sales team availability. Follow up with homeowners who have expressed interest but haven’t scheduled an appointment. Confirm upcoming appointments, send reminders, and handle rescheduling. Keep accurate notes and update lead statuses in our CRM. Coordinate with the sales and marketing teams so each lead receives timely follow-up and each appointment has the information needed. Track outstanding inquiries and follow-up tasks so opportunities don’t fall through the cracks. Qualifications: Strong phone skills and clear written communication. Excellent organization, attention to detail, and time management. A friendly, professional approach and confidence handling questions or hesitation. Ability to manage multiple conversations and follow-up tasks. Comfort using CRM software, shared calendars, email, and texting platforms. Previous experience in customer service, appointment setting, lead coordination, or home services is preferred. Roofing knowledge is a plus. Success in this role means responding quickly, booking qualified appointments, maintaining accurate records, and helping homeowners feel informed and prepared for their roofing estimate. #J-18808-Ljbffr