Donor Services Specialist

When you join Strathmore, you'll find: A dedicated team of professionals who believe the arts are as primal as nature and essential as love. They reflect our humanity and help us understand, connect, empathize, and grow. We believe the most compelling contemplations of our world are created by artists, and amplifying these creative voices is at the heart of our work. Though we are best known for presenting world-class arts programming, Strathmore is also fiercely committed to supporting emerging artists, providing abundant education opportunities, and providing access to the arts for everyone. Additionally, Strathmore's Inclusion, Diversity, Equity, and Access (I.D.E.A.) initiative expands access and representation, centers inclusion, and builds equity for all. We are learning how inequities impact our organization's work and are committed to resolving those inequities to create a greater sense of belonging for our entire community. Position Donor Services Specialist Open Date 8/3/2026 Close Date Description Your Role As the Donor Services Specialist, you will serve as the anchor of the Advancement team's work to cultivate and grow meaningful relationships with Strathmore's donors and prospects. This role offers hands-on experience across all areas of fundraising, with opportunities for professional growth. If you are eager to build a career in nonprofit fundraising and thrive at the intersection of data, operations, and donor relationships, this role is your foundation. Gift Processing & Data Management Ownership of daily gift processing in Tessitura, Strathmore's CRM. Process contributions and pledges, collaborating with gift officers to ensure accuracy. Manage contributions across various charitable giving vehicles and payment methods, such as matching gifts, donor advised funds, stock, in-kind, and electronic funds transfer. Coordinate list uploads and email communications through the Double the Donation platform. Act as a Tessitura superuser by handling tasks like updating donor accounts, reconciling data, processing gift adjustments, and making sure funds, campaigns, and source codes are current. Partner with Strathmore's Database Administrator to maintain the integrity of donor data, troubleshooting issues and coordinating the annual fiscal year changeover. Liaise with the Tessitura Network to improve Advancement workflow needs and issues. Generate and review different reports and lists, such as the weekly contribution reports and recognition lists. Launch automated digital acknowledgements, with an emphasis on efficiency and accuracy. Maintain process documentation to establish and reinforce operational continuity and sustainability. Analyze current workflows and implement ways to streamline manual and repetitive tasks. Support the exploration and potential launch of a monthly giving program, including ongoing operations if implemented. Participate in training to stay current on system capabilities and fundraising best practices. Financial Operations & Compliance Track fundraising progress against budgeted goals, leverage Tessitura Analytics to surface trends and support strategic planning. Act as the department liaison to the Finance team for check logs, monthly reconciliations, and general advancement accounting responsibilities. Generate and review different reports and lists, such as the weekly contributions reports and recognition lists. Organize and maintain all gift documentation, donor files, and departmental records. Support the Finance team during the annual audit by supplying requested materials. Work with Gift Officers to create and send monthly pledge reminders. Prepare the Vice President of Advancement's monthly credit card statement in Concur, gathering receipts from the team and applying appropriate expense coding. Communication & Collaboration Coordinate the timely preparation and mailing of donor acknowledgements ensuring the correct language is used. Assist the Individual Giving Manager on direct mail, from list preparation through mailing. Serve as the VP of Advancement's Moves Manager, working together on the setup and ongoing maintenance of individualized Tessitura plans. Provide responsive and professional customer service to donation-related inquiries. Support gift officers with drafting agreements and the signing process through completion. Represent the Advancement team at donor-facing events and serve in the team rotation of hosting the Comcast Circles Lounge for Strathmore-Presents performances. Track, manage, refresh, and order Advancement team supplies. Support the Advancement team with administrative tasks and special projects as they arise. As a strong candidate, you are: A spirited thinker who anticipates needs, contributes creative ideas, and proposes solutions with sound decision-making. Resourceful and self-directed, with a track record of investigating and resolving complex questions independently. A confident communicator, able to write and speak clearly and effectively across a range of audiences, with a willingness to ask questions. Conscientious, organized, and detail-oriented, with experience preventing and catching errors before they occur. Flexible in approach and demeanor, comfortable adapting to the shifting demands of a fast-paced environment. Curious and committed to continuous learning and staying current on industry best practices. Highly discreet and professional, with the ability to handle confidential information with integrity. Your success entails Ensuring accurate, detailed, and consistent work across all deliverables. Making timely, well-reasoned decisions grounded in analysis, experience, and sound judgment. Producing high-quality correspondence and materials efficiently and consistently. Troubleshooting challenges by listening carefully, drawing on available resources, and delivering practical solutions. Keeping meticulous records and files that support the needs of the entire department. Demonstrating a thorough understanding of the unique requirements for processing cash and non-cash assets, ensuring gift processing reflects the latest guidance. Displaying a high degree of dependability, reliability, and follow-through. Building and sustaining strong working relationships with teammates, volunteers, donors, and colleagues across the organization. Position Requirements Your success entails Ensuring accurate, detailed, and consistent work across all deliverables. Making timely, well-reasoned decisions grounded in analysis, experience, and sound judgment. Producing high-quality correspondence and materials efficiently and consistently. Troubleshooting challenges by listening carefully, drawing on available resources, and delivering practical solutions. Keeping meticulous records and files that support the needs of the entire department. Demonstrating a thorough understanding of the unique requirements for processing cash and non-cash assets, ensuring gift processing reflects the latest guidance. Displaying a high degree of dependability, reliability, and follow-through. Building and sustaining strong working relationships with teammates, volunteers, donors, and colleagues across the organization. You’ll know if the Donor Services Specialist role is ideal for you if you have a: Bachelor's degree highly preferred or equivalent work experience. At least two years of experience in development/fundraising. CRM database and gift processing experience required; Tessitura experience is a plus. Experience with general office administrative duties. Ability to work independently and as a self-starter in a team-oriented environment. Knowledge, or interest in learning, basic finance, and Fund accounting principles. Available and willing to work evenings and weekends to accommodate performances and event schedules. Flexible availability to work during the winter holiday season. Must be available on December 31 to complete critical calendar year-end gift processing. Exempt/Non-Exempt Exempt Full-Time/Part-Time Full-Time Salary $65,000-$72,000 Location Strathmore EOE Statement Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances. We are eager to cultivate a broad and inclusive field of applicants. Strathmore is committed to building a diverse community of staff, volunteers, and interns. Individuals from underrepresented groups are encouraged to apply. This position is currently accepting applications. #J-18808-Ljbffr