Front Desk Agent

Front Desk AgentPalisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.Palihotel Westwood VillagePalihotel Westwood Village is a 55-room boutique hotel nestled in Westwood Village, one of the most recognized university towns in the country. The hotel embodies a mix of mid-century modern with Parisian eclecticism, all set in a delightful historic building that was once home to Westwood Village's first-ever hotel, dating back to 1939.Position ProfileThe Front Desk Agent is often the first and last face our guests see - the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.The Task At HandLead the check-in/check-out process, confirming guest information, billing, and settling folios.Serve as a savvy guide to the hotel, its amenities, and the neighborhood.Build genuine, memorable guest relationships in line with our service standards.Field phone calls, emails, and guest inquiries promptly and warmly.Accurately input guest information and payments into hotel systems such as Opera.Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.What We're Looking ForRequiredMinimum two years of experience in guest reception, preferably in a luxury hotel setting.Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.Comfortable with basic arithmetic and property management/point-of-sale systems.Clear verbal and written communication in English.Good judgment, calm under pressure, and able to work with minimal supervision.Ability to maintain confidentiality of guest information and hotel data.PhysicalAbility to stand for long periods and push, pull, or lift up to 30 lbs.Flexible schedule, including weekends and holidays as needed.What's In It For YouCompetitive compensation package with medical, dental, vision, and life insurance, plus 401(k).Paid time off, holiday pay, and sick pay.Career advancement and professional development as we open new hotels and restaurants nationwide.Employee discounts across our entire portfolio (25 hotels and more to come!).