Medical Office Receptionist

Medical Office ReceptionistWe are seeking a friendly, organized, and detail-oriented Medical Office Receptionist to serve as the welcoming first point of contact for patients and visitors. This position plays an important role in delivering exceptional patient service while managing essential front-office administrative functions. The ideal candidate is professional, compassionate, and highly organized, with the ability to thrive in a fast-paced medical environment while handling confidential patient information with discretion. This role offers an opportunity to further develop a career in healthcare administration within a supportive team setting.Key Responsibilities:Greet and assist patients and visitors in a friendly and professional manner.Check patients in and out, verify demographic information, and ensure all required paperwork is completed accurately.Schedule, confirm, reschedule, and cancel patient appointments efficiently.Answer and route incoming calls, respond to patient inquiries, and provide exceptional customer service.Verify patient insurance coverage and eligibility, and collect copayments or outstanding balances.Enter and update patient information in electronic health records (EHR) or practice management systems with a high level of accuracy.Scan, organize, and maintain patient documents, insurance cards, and medical records.Provide patients with required forms, instructions, and information about office procedures.Coordinate with healthcare providers, medical assistants, billing staff, and other team members to support smooth patient flow.Follow up on appointment confirmations, cancellations, and no-shows to help optimize scheduling.Assist with referrals, medical records requests, correspondence, and other administrative tasks.Maintain a welcoming, clean, and organized reception and waiting area.Handle sensitive information in compliance with HIPAA and applicable privacy policies.Process payments and maintain accurate front-desk records.Perform additional administrative duties as assigned.Required Qualifications:Minimum of 3 years of experience in a medical office, healthcare, or clinical administrative role.Experience with patient scheduling, insurance verification, and electronic health records (EHR) systems.Basic knowledge of medical terminology.Strong verbal and written communication skills.Exceptional customer service and interpersonal skills.Excellent attention to detail and accuracy.Ability to multitask and prioritize effectively in a busy environment.Proficiency with computers, scheduling software, and electronic records management.Ability to handle confidential information appropriately and professionally.Dependable, team-oriented, and professional demeanor.Preferred Skills & Experience:Experience with EHR/EMR or practice management systems.Knowledge of health insurance terminology and verification processes.Experience collecting copayments and processing patient payments.Bilingual or multilingual skills, depending on the patient population.Prior experience working in a high-volume medical or clinical setting.