Senior Solution Consultant

locationsColorado, USAtime typeFull timeposted onPosted 2 Days Agojob requisition idJR111090Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Senior Solutions Consultant – GrowthAt Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration—enabling more empathetic, contextual, and outcome-oriented interactions.We are looking for a Senior Solutions Consultant to join our Growth team supporting customers across the United States. This is a strategic, customer-facing role that blends consultative engagement, solution design, and storytelling to bring AI-powered customer experience transformations to life.What You Will DoPartner with Sales and customers to design AI-powered CX strategies and solutionsOwn the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitionsPosition Genesys Cloud as an experience orchestration platformDeliver and support engaging proofs of value, including video, demonstrations, workshops, and pilotsUse expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architecturesIdentify and help articulate AI workflows (self-service, agent assist, personalization, analytics)Assist in building business cases tied to ROI and operational efficiencySupport RFx processes with strong technical contributionsWhat We’re Looking ForAI fluency with a portfolio as proofExperience in pre-sales, solutions consulting, or solutions architectureStrong interest or background in CX, CCaaS, and AI workflowsDemonstrated understanding of cloud architectures, APIs, and integrationsAbility to translate technical concepts into business valueExperience or desire to work with enterprise customers and stakeholdersStrong communication and storytelling skillsGrowth mindset—eager to learn, collaborate, and develop into a top-tier SCBased in the USWhy This Role Is DifferentThis isn’t just another IC role.It’s an opportunity to:Accelerate business transformation by integrating new skills into our proven sales methodologyBe part of a team that values collaboration over heroicsHelp shape how modern, AI-driven CX solutions are brought to marketCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$123,100.00 - $216,500.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr Genesys-