Front Desk Receptionist

Job Description

Job Description

About The WOW Center 

At  The WOW Center , we believe that every person deserves the opportunity to grow, connect, and thrive. Our culture is rooted in compassion, inclusion, and genuine joy in what we do. We don’t just teach — we empower adults with developmental disabilities to live more confidently, independently, and meaningfully within their communities

We are guided by our core values of Empathy, Excellence, Passion, Serving, Teamwork, and Continuous Improvement—principles that shape how we support our individuals, collaborate with one another, and grow as an organization every day.

If you’re someone who loves uplifting others, celebrates wins big and small, and thrives in a collaborative environment, you’ll fit right in.

What We Value

• A genuine love for helping others
• Patience, empathy, and a sense of humor
• Creativity and flexibility
• Team spirit — we support each other
• A growth mindset — no two days are the same!

  About the Role  

The  Front Desk Receptionist plays a vital role in supporting the daily administrative operations of The WOW Center. This position serves as the first point of contact for families, visitors, and community partners, ensuring a welcoming, organized, and professional environment that reflects the mission and values of the organization. 

The Front Desk Receptionist works closely with leadership and staff to support communication, scheduling, events, and office operations while fostering positive relationships with families and guests. 

  Desired Qualifications  

• High School Diploma or higher 

• Spanish fluency required 

• Proven experience in administrative or front desk roles (non-profit experience preferred) 

• Excellent communication, multitasking, and organizational skills 

• Strong relational skills when interacting with families, guests, and staff 

• Professional appearance and demeanor 

• Proven experience or knowledge of work management and project management software 

• Intermediate to proficient experience using Canva 

• Experience working with individuals with special needs 

• Consistently reliable, dependable, and punctual 

  What You'll Do  

  Administrative Support  

• Serve as the primary point of contact for visitors, creating a warm, welcoming, and professional environment 

• Coordinate scheduling across multiple administrative calendars to ensure efficient appointment and meeting management 

• Assist the Senior Director with family communications, event updates and reminders, and maintenance of client records 

• Support staff meetings by assisting with logistics and ensuring conference rooms are prepared and maintained 

• Assist with general administrative duties, including preparing outgoing mail and supporting daily office operations 

• Provide support for internal and external events as needed 

• Help fulfill merchandise orders 

  First Impressions & Reception Duties  

• Greet individuals, families, and visitors with professionalism, warmth, and respect 

• Answer questions about The WOW Center and direct visitors to appropriate staff members or meeting areas 

• Proactively offer assistance to families and visitors to ensure a positive experience 

• Answer incoming phone calls promptly using a professional WOW Center greeting 

• Take accurate, detailed messages and communicate them in a timely manner 

• Maintain an organized, clean, and welcoming reception area, ensuring signage, displays, and electronics are functioning properly 

• Ensure conference rooms are set up and ready for meetings and presentations 

✅ Intake & Onboarding Support  

• Support intake and pre-onboarding processes for new employees and individuals to ensure a smooth, welcoming, and efficient experience 

• Collect, track, and maintain required documentation to ensure accuracy, compliance, and timely onboarding 

• Support the Director of Education and the Social Services Department with intake and onboarding activities for individuals 

• Communicate with prospective individuals and families regarding next steps, timelines, and required documentation 

• Assist families through the application and screening process with professionalism, empathy, and clear communication 

• Maintain organized records and support seamless transitions for both staff and individuals 
  
   

  Team Culture & Commitment  

• Contribute to a collaborative, solutions-oriented team that values professionalism, problem-solving, and excellence 

• Uphold The WOW Center’s mission, values, and commitment to dignity, respect, and inclusion 

• Support a positive, respectful, and mission-driven workplace environment 

Why Join The WOW Center

At The WOW Center, you’ll be part of a caring, mission-driven team that believes in the dignity, ability, and potential of every person. We offer a supportive and collaborative work environment where your efforts directly impact the lives of others — helping individuals gain skills, confidence, independence, and healthier lifestyles.

✨ Ready to Make a Lasting Impact?✨

Apply today and join us in empowering individuals with developmental disabilities to live, learn, work, and thrive in the community.