Veterinary Client Service Representative

Description Keystone Veterinary Emergency & Referral is looking for a part‑time Client Service Representative to join our Emergency team as part of the Thrive Pet Healthcare community in Havertown, PA. About You You play a critical role in the client experience during some of their most emotional moments. As a Client Service Representative (CSR) in our emergency hospital, you serve as the primary point of contact for pet owners. You'll provide clear communication, compassion and calm guidance in a fast‑paced, high‑acuity environment. Your work includes triaging incoming calls, coordinating patient admissions and discharges, explaining the next steps in care, and supporting the medical team by ensuring accurate information flow from intake through discharge. The success of your patients’ care matters to you, and your success matters to us. Your Experience & Skills Minimum 2 years of experience in a Customer/Client Service role required Clinical Veterinary experience strongly preferred Superior communication skills Computer literacy Positive work attitude Self‑motivated Excellent organizational skills Growth Opportunities Our vast, diverse, and free library of continuing education courses – ThriveU Live, virtual interactive workshops to develop valuable leadership skills Program designed to teach you the fundamentals of running a pet hospital #J-18808-Ljbffr Thrive Pet Healthcare