Technical Support Assistant-WIC & Senior FMNP

Position Title: Technical Support Assistant - WIC & Senior Farmers Market Nutrition Program

Reports To: Nutrition Access Programs Specialist

Supervision Requirements: None

Hours: Temporary, part-time; May through November 2026, 9-12 hours per week, mainly on weekends

• 9am-1pm/2pm in-person at a Saturday farmers market (Hayward or Grand Lake)
• 8am-1pm or 9am-1pm/2pm in-person at a Sunday farmers market (Marin, Newark, Stonestown, or Clement Street)
• 1-2 hours per week remote work
• Availability to work 8am-1pm in-person at the Thursday Marin Farmers Market a plus, but not required

Locations: San Rafael, Oakland, Hayward, Newark, San Francisco; weekly assignments may vary

Salary Range: $21-$23, expected hourly rate of $21 per hour


BACKGROUND

The Agricultural Institute of Marin (AIM) is an educational 501(c)(3) nonprofit organization headquartered in San Rafael, California. AIM's mission is to educate, inspire, and connect communities, responsible farmers and producers as part of a healthy, Earth-friendly, equitable local and regional food system. We envision a responsible food and farming system that is environmentally beneficial, economically viable, and socially just. AIM serves 400+ farmers, food purveyors, and artisans from 40 California counties who participate in AIM's Certified Farmers Markets in the cities of Hayward, Newark, Oakland, Point Reyes, San Rafael, and San Francisco. AIM also provides hands-on and virtual education programs to thousands of children and adults, operates a farm audit program, runs a mobile market for older adults and underserved communities, and operates CalFresh/EBT and Market Match services to create a healthier, equitable food system across the San Francisco Bay Area.

DIVERSITY & INCLUSION

AIM embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

JOB SUMMARY

The Agricultural Institute of Marin is seeking 2-3 bilingual (English + Spanish / English + Chinese) Technical Support Assistants to provide in-person support to farmers and shoppers participating in the WIC and Senior Farmers Market Nutrition Programs (FMNP). WIC FMNP and Senior FMNP provide funds for income-eligible California families and seniors to purchase locally grown fruits and vegetables at California Certified Farmers' Markets. These programs transitioned from paper vouchers to an electronic payment system in 2025.

Tech Support Assistants will attend AIM's Saturday and Sunday farmers markets to provide information and transaction support to farmers and customers participating in WIC and Senior FMNP. Tech Support Assistants will track commonly asked questions and unresolved issues, relaying these back to the Nutrition Access Programs Specialist for follow-up. Tech Support Assistants will also support as needed with at-market operations of additional nutrition access programs, such as CalFresh and Market Match.

This is an entry-level position with potential for a career pathway in farmers markets operations, agricultural education, or local food systems strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service and accurate information to farmers and shoppers participating in the WIC and Senior Farmers Market Nutrition Programs.
• Ensures that program signage is posted at the Information Booth and the booths of participating farmers.
• Provides tech support, troubleshooting, and training as needed to ensure transaction readiness.
• Assists farmers in applying for authorization to accept WIC and Senior FMNP payments.
• Assists farmers and employees with payment processor setup.
• Collects data on customer/farmer interactions, common questions, and unresolved tech issues; relays information to the Nutrition Access Programs Specialist for follow-up.
• Supports Nutrition Access Programs Specialist with outreach efforts to encourage eligible farmers to become authorized to accept WIC and Senior FMNP payments.
• Maintains excellent relations with vendors, customers, and staff
• Occasionally supports market staff with answering customer questions, operating other nutrition benefits programs, and other duties as assigned

QUALIFICATIONS

• Must be 18 years of age or older
• Spanish and/or Chinese language proficiency highly preferred
• Familiarity with smartphones and online payment processors
• Familiarity with WIC program and/or Senior FMNP a plus
• Excellent communication, problem solving, and organizational skills
• Ability to maintain calm, handle details, and multi-task in a busy environment
• Self-starter with outgoing, sunny personality and a sense of humor
• Excellent punctuality and attendance
• Availability to work on Saturdays AND Sundays from 8am-2pm, additional availability on Thursdays a plus
• Must have reliable transportation to and from AIM's farmers markets
• General understanding and/or sincere interest in food and farming

PHYSICAL REQUIREMENTS/DEMANDS

• Ability to stand and walk in an outdoor environment for extended periods of time
• Ability to maintain safe and sanitary conditions in a busy environment

AIM EMPLOYEE EXPECTATIONS:

• Adhere to all AIM Health and Safety policies and procedures, as well as those related to the rules and regulations as they pertain to our customers and vendors.
• Administer duties as defined by the AIM performance review plan within the required deadlines.
• Attend required meetings and trainings as assigned.
• Follow all administrative organizational policies and procedures.
• Must maintain strict confidentiality related to vendors, staff, Board and other AIM information.