Communication Operator

: POSITION SUMMARY Operates telephone console, paging system, and beeper system. Monitors and responds to all alarms and Emergency codes. Acts as main information and communication source for hospital. ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES

• Answer all calls in a timely manner with courtesy and directs calls properly.
• Assist medical and non-medical staff with information and phone services.
• Assist patients, including handicapped patients, and other staff members in placing calls.
• Attend staff meetings and educational courses as requested by Department Manager.
• Communicate appropriate hospital information to department staff members.
• Demonstrate good customer service skills through interaction with staff and patients.
• Effective use of two-way radio to alert transport and security during emergency situations.
• Maintain flexibility in relation to work schedule.
• Maintain positive and effective communication skills (verbal & non-verbal).
• Monitor and respond to emergency codes, alarms, electrical/equipment failure; assist with equipment tests.
• Must be able to type 40 WPM to accomplish the task listed above via PC Console and other computer-based programs.
• Must remain informed and compliant with HIPAA.
• Performs other duties as assigned.
• Provides information and other services as needed to patients and staff.
• Record all codes, STAT calls, and other emergency alarms accurately.

JOB REQUIREMENTS Education Minimum (Required) High School Diploma or equivalent Preferred (Not required) Work Experience Minimum (Required) Preferred (Not required) At least one-year experience as a PBX or Switchboard Operator or in a customer service/call center environment preferred Licenses and Certifications Minimum (Required) Preferred (Not required) Required Skills, Knowledge, and Abilities (SKA's)

• Ability to remain calm during emergency situations is essential.
• Bilingual in Spanish or Chinese is helpful, but not required.
• Computer literacy in Word, Excel, and Outlook
• Develop and maintain productive working relationships with other employees, management, and medical/nonmedical staff.
• Must be able to multi-task and answer heavy phones.
• Must be able to type 40 WPM.
• Possess excellent oral and Interpersonal communication skills.
• Self-starter with the ability to work both independently and within a team

At USC Arcadia Hospital every team member of our 348-bed hospital strives to provide an exceptional patient experience while exemplifying our shared values of iRAISE - Integrity, Respect, Accountability, Innovation, Safety and Excellence. We achieve this through compassionate care, creating lifelong relationships by changing the way health and healthcare are delivered in our community. At USC Arcadia Hospital, you'll enjoy an excellent compensation and benefits package (Medical, Dental, Vision, Retirement Savings Plan with match, Life Insurance, Flexible Spending Account, Employee Assistance Program, Tuition Reimbursement, Paid Time Off, Free On-Site Parking, Child Care, Employee Referral Bonus Program, etc.), including professional development programs, and much more. Living and Working in the San Gabriel Valley: The City of Arcadia is located in the beautiful San Gabriel Valley, which is one of the best places to live and work in California and is just 15 miles north of downtown Los Angeles. The region offers a multitude of diverse entertainment, shopping and exceptional restaurant options. The San Gabriel Valley is less than an hour away from sunny Southern California beaches, and less than two hours away from local mountain resorts like Big Bear and Lake Arrowhead. Locally, Arcadia is a wonderful, thriving community featuring the Los Angeles County Arboretum and Botanic Gardens as well as the Santa Anita Park racetrack, and is located next to the City of Pasadena, which hosts the New Year's Day Rose Parade and Rose Bowl game annually. The region boasts excellent public and private schools and universities close by, including Cal Tech, USC, UCLA, Cal State Northridge, Cal Poly Pomona, Azusa Pacific University and the Claremont Colleges. Arcadia was recently named “Best Place to Raise Your Kids” by Bloomberg Businessweek magazine and is the perfect place to call home. Pay Transparency The hourly rate range for this position is $18.00 - $24.24. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations .